Deputy Manager -Sales & Operations

Overview

This role is responsible for supporting the PBNA Retail team with all sales support activities, including (but not limited to) pricing updates, small account TPM setup \& maintenance, customer masterdata maintenance and customer portal update.

Responsibilities

• Building and maintaining TPM tactics for unplanned portfolio and settlements
• Process Customer Master data and Pricing request, ensuring conformance to established data quality standards and service level agreements
• Ensuring that aligned events that require on-ticket pricing changes and/or off-ticket adjustments are entered into all applicable systems in a timely manner (TPM)
• Maintain customer contracts central repository, ensuring consistency between master documents and Pricing on system
• Point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
• Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
• Continuous improvement recommendations and implementation
• Maintain SOP documentation for all activities

Qualifications

• Degree qualified in Business / Commerce
• 5-6 years of experience in Finance/Sales
• Exceptional written and oral communication, adapting approach by situation and audience
• Analytical Skills: Ability to understand and translate delivery performance, identify opportunity \& risks, and adjust develop and implement
• Time Management/Organization: Solid capability to manage and prioritize schedule
• Proactive, responsive and results driven
• High attention to detail