Network System Engineer

Location:

Greater Boston Area (Hybrid)

Salary:

$80,000 - $105,000 (commensurate with experience, certifications, and technical expertise)

Employment Type:

Full-Time

Reports To:

Director of Client Services

About SecureWon

SecureWon is a growing technology services and cybersecurity company headquartered in Quincy, Massachusetts. We help organizations across the country protect their networks, modernize their infrastructure, and leverage technology to achieve their goals. Our team is built around exceptional service, technical expertise, accountability, and continuous improvement. We believe technology should empower organizations—not slow them down—and we take pride in being trusted advisors to our clients.

Why Join SecureWon?

• Hybrid work environment (sometimes onsite with clients/prospects, sometimes in the office, sometimes working from home) - no two days are the same
• Travel and phone allowance
• Exposure to a wide variety of technologies and industries
• Work alongside experienced engineers, cybersecurity specialists, and technology leaders
• Certification reimbursement and ongoing professional development
• Collaborative, team-first culture
• Clear growth path toward Level 3 Engineering, Security Engineering, Project Engineering, or Leadership roles
• Opportunity to make a meaningful impact with clients

Position Overview

We are seeking a highly skilled and client-focused Level 2 Network Systems Engineer to support, manage, and improve IT environments for our managed services clients. This role is responsible for advanced technical support, network and systems administration, proactive issue resolution, infrastructure improvements, and delivering an exceptional client experience. The ideal candidate is technically strong, service-oriented, process-driven, and thrives in a fast-paced MSP environment where communication, client trust, and reliability are just as important as technical expertise.

What Success Looks Like in Your First 90 Days

• Become familiar with SecureWon's clients, processes, and technology stack
• Serve as a primary escalation point for Level 1 technicians
• Independently resolve network, server, and cloud-related issues
• Participate in client onsite visits and infrastructure assessments
• Contribute to documentation, standardization, and process improvements
• Build trusted relationships with clients and teammates

Key ResponsibilitiesClient Support \& Service Delivery

• Serve as a primary technical escalation point for Level 1 technicians
• Provide advanced troubleshooting for network, server, cloud, and systems issues
• Deliver professional, clear, and client-focused communication
• Maintain strong client relationships through reliable service and technical confidence
• Translate technical issues into business-impact language
• Participate in onsite and remote client support
• Participate in an after-hours on-call rotation

Network \& Infrastructure

• Manage and support LAN/WAN, firewall, VPN, and wireless environments
• Configure and maintain firewalls, switches, routers, and access points
• Monitor network performance, uptime, and security
• Support cloud and hybrid environments
• Implement security best practices and hardening standards
• Assist with infrastructure upgrades, deployments, and optimization initiatives

Systems Administration

• Manage Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
• Support virtualization platforms including VMware and Hyper-V
• Perform patching, upgrades, and preventative maintenance
• Manage backup and disaster recovery solutions
• Support identity and access management initiatives

MSP Operations

• Follow ticketing, documentation, and escalation procedures
• Maintain accurate documentation within PSA and IT documentation platforms
• Assist with client onboarding and infrastructure transitions
• Participate in project implementations and technical deployments
• Contribute to automation, standardization, and continuous improvement efforts

Technologies You'll Work With

• Cisco Meraki
• Microsoft 365
• Microsoft Azure
• Windows Server
• VMware \& Hyper-V
• Microsoft Entra ID
• Active Directory
• DNS, DHCP, TCP/IP, VLANs, VPNs
• Fortinet \& other firewall platforms
• Datto BCDR
• Auvik
• Endpoint Detection \& Response Platforms
• RMM \& PSA Tools

Required Skills \& QualificationsTechnical Skills

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configurations
• Windows Server administration
• Microsoft 365 administration
• Active Directory and Group Policy
• Network troubleshooting and diagnostics
• Cloud administration and support experience
• Backup and disaster recovery technologies
• Security best practices and endpoint management solutions
• Experience with network monitoring and documentation platforms

Professional Skills

• Strong client communication and interpersonal skills
• Excellent troubleshooting and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and documentation
• Professional demeanor and client-first mindset
• Collaborative, team-oriented approach

Experience \& Education

• 4–7 years of professional IT experience
• At least 2 years supporting network infrastructure, servers, and cloud environments
• MSP experience strongly preferred
• Experience supporting multiple client environments is highly desirable
• Degree in Information Technology or related field preferred but not required

Preferred Certifications

• CCNA
• Network\+
• Security\+
• Microsoft Azure Certifications
• Microsoft 365 Certifications
• Fortinet Certifications

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with 4% company match
• Certification reimbursement
• Professional development opportunities
• Hybrid work schedule (minimum three days per week onsite or in-office)
• Travel and phone allowance

Physical Requirements

The employee must be able to sit, stand, walk, communicate effectively, and occasionally lift or move equipment up to 25 pounds. Reasonable accommodations will be provided for qualified individuals with disabilities.

Equal Opportunity Employer

SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.