Network L2 Administrator

Role - Network L2 Administrator

Years of Experience - 4 to 8 years

Location - Hyderabad

• Strong Knowledge of Network Routing, Switching \& Security
• Strong network administration and troubleshooting skills.
• Good Understanding and troubleshooting skills of TCP/IP, Switching \&Routing protocols, MPLS, Load balancing
• Knowledge and experience in STP, VTP, HSRP, VLAN, QoS and other switching technologies
• Good Knowledge and experience on Cisco Wireless Controllers.
• Basic exposure to firewalls (Cisco ASA / Palo Alto / Checkpoint).
• Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
• Excellent listening skills \& ability to communicate clearly and fluently in English
• Flexibility to work in shifts for 24x7 support
• Strong team player with a constructive perspective and commitment to the success of the business
• Ability to work on multiple concurrent tasks with conflicting priorities
• Product knowledge:
• Routing Protocols, especially MPLS, BGP, EIGRP
• Cisco Routers -- 7200, 3800, 3600, 2800, 2900, 881
• Firewalls -- Cisco ASA5550, Checkpoint, Palo Alto
• Load Balancers – F5
• Switches -- Nexus 9K/7K/5K/2K, Cisco 9300/6500/4500/3750/2960, Juniper switches
• WLAN – Wireless LAN Controllers, WCS, Cisco WLAN Controllers
• Zscaler (ZIA)
• SD-WAN
• Cisco ACI using Spine-Leaf
• Technical Skills:
• Good-To-Have:
• Experience on Network and Security architecture designing
• ITIL Certification
• CCNP / CCNA Certification
• Key Responsibilities:
• Handle L2 incidents and service requests related to routing, switching, wireless, and firewall issues.
• Troubleshoot network problems involving TCP/IP, VLANs, STP, routing protocols (BGP/EIGRP), and LAN/WAN connectivity.
• Perform basic configuration tasks on Cisco routers, switches, and wireless controllers under L3 guidance.
• Monitor health and performance of network devices, links, and circuits using NMS tools.
• Analyze logs and events to resolve issues with switches, routers, firewalls, and WLAN access points.
• Support L1 engineers through guided troubleshooting and knowledge sharing.
• Escalate complex or recurring issues to L3 and follow through till closure.
• Maintain documentation, SOPs, and update knowledge base articles.
• Provide support in a 24x7 shift-based environment.