Senior Customer Success Manager

Location: UK, Remote

Codility

is at the forefront of helping organisations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation is more critical than ever. Our mission is to empower companies to hire the best technical talent, providing a robust assessment platform that gives engineering teams real signal on coding ability, at scale.

We are looking for a

Senior Customer Success Manager (Assessment Strategy)

to work with some of Codility’s largest enterprise customers. You’ll work with enterprise customers who use Codility in real hiring processes, helping them get the setup right, drive adoption and make better decisions from the signal our platform gives them.

You will sit in the Customer Success team, but work closely with

Solutions Engineering, Product and Assessment Science

. The right person will combine strong enterprise customer management with curiosity for technology, technical hiring and evidence-based assessment.

What you’ll do

• Manage a portfolio of

enterprise customers

, with a focus on adoption, retention, expansion and long-term partnership.

• Build trusted relationships with senior stakeholders across Engineering and Talent Acquisition.
• Help customers design and improve

technical hiring workflows

using Codility’s platform.

• Advise customers on assessment configuration, task selection, difficulty calibration, language coverage and role-relevant benchmarking.
• Lead

customer conversations

around adoption, value, hiring outcomes and areas for improvement.

• Run

QBRs

and turn usage data into clear recommendations that help customers make better hiring decisions.

• Identify risks early and take proactive action to improve engagement, adoption and customer health.
• Support

renewal and expansion strategy

in close partnership with Account Managers.

• Own routine technical and assessment-related conversations, bringing in Solutions Engineering or Assessment Science only where deeper expertise is needed.
• Deliver

enablement sessions and workshops

for customer teams.

• Share structured customer feedback with Product, Engineering and Assessment Science to help improve the platform and customer experience.

What we’re looking for

• You have strong experience in Customer Success, Technical Account Management, Solutions Consulting, Implementation Consulting or a similar customer-facing role in B2B SaaS.
• You have worked with enterprise customers and complex stakeholder groups.
• You understand post-sales customer ownership: adoption, account health, QBRs, value creation, renewal risk and expansion opportunities.
• You are comfortable speaking with both Talent/HR stakeholders and technical stakeholders.
• You do not need to be a software engineer, but you should have genuine technical curiosity and enough technical literacy to discuss technical hiring, developer workflows and assessment design credibly.
• You can simplify complex topics and turn them into clear, practical recommendations.
• You are confident challenging customers constructively when their hiring process or assessment setup is unlikely to give them the signal they need.
• You are analytical and comfortable using customer data, usage patterns and hiring outcomes to guide recommendations.
• You are organised, proactive and able to manage multiple enterprise accounts and workstreams at the same time.
• You enjoy working cross-functionally with Product, Engineering, Solutions Engineering, Account Management and Assessment Science.

Strong pluses

• Experience in HR tech, recruitment technology, assessment platforms, developer tools or technical training.
• Experience working with technical hiring processes, coding assessments, developer skills or engineering teams.
• Exposure to IO psychology, psychometrics, occupational assessment or structured selection.
• Experience with ATS platforms such as Greenhouse, Lever, Workday, SmartRecruiters or similar.
• Hands-on technical exposure, such as APIs, scripting, automation, software implementation or technical configuration.

What success looks like

• Customers understand how to use Codility more effectively.
• Enterprise accounts show stronger adoption, engagement and retention.
• Customer conversations become more strategic and less reactive.
• Solutions Engineering and Assessment Science are used for specialist support, not routine customer guidance.
• Customers see Codility as a partner in building better technical hiring processes, not just as a platform provider.