Customer Success Manager

Quotacom are proud to be partnered with a fast-scaling AI-powered SaaS platform transforming how frontline and deskless teams operate across industries like retail and hospitality. Backed by substantial growth-stage investment from top-tier investors and trusted by hundreds of recognisable global brands, this firm combines a mobile-first platform with operational data, predictive analytics, and AI to turn frontline execution into a genuine competitive advantage.

As Customer Success Manager, you will own the long-term success of some of the company's most strategic enterprise clients in Australia, taking full accountability for adoption, value realization, and retention.

You will act as a trusted advisor to senior stakeholders, be the strongest internal voice for the customer, and partner cross-functionally with Sales, Product, and Support, influencing the roadmap and helping shape how the Customer Success function evolves globally.

This is an exciting opportunity for a strategic, commercially-minded Customer Success professional to own high-profile enterprise relationships at a fast-scaling, investor-backed SaaS business. You'll have genuine influence on client outcomes, product direction, and the global evolution of the Customer Success function.

You must be based in Melbourne or Sydney for this role.

The ideal candidate will have:

• Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise clients.
• Alternatively, deep expertise in retail operations, visual merchandising, or frontline communications.
• Confident, client-facing presence with proven ability to influence senior stakeholders.
• A data-led approach, using KPIs and insights to drive outcomes.
• Strong ownership mindset and excellent problem-solving skills in ambiguous, complex situations.
• Previous experience with frontline or deskless workforce platforms is a bonus.

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