Portfolio
bogam lokesh
IT Systems & Platform Engineer (ServiceNow Platform Developer)
IT Systems & Platform Engineer ( ServiceNow Platform Developer) with 4+years of experience supporting enterprise business applications, IT Service platforms and data-driven operations in Healthcare, Banking, Retail and Construction environments. Skilled in administering ERP-style systems with ITSM in ServiceNow, workflow platforms, and IT Service tools. Strong background in SQL, reporting and system integrations for operational and management visibility. US Degree in Master’s in Computer Science and experienced in automating process, improving data quality. Able to work across IT Operations, business systems and analytics team. Actively seeking full time opportunities, open to relocation and Visa Transfer sponsorship.
IT Systems and Platform Engineer (ServiceNow)
UT Southwestern Medical Center (Healthcare) · Dallas, Texas, USA
Mar 2024 — Present
- Administered UTSW IT platforms supporting 1500+ healthcare users ensuring 99.9% uptime, secure access and data integrity across clinical and business systems.
- Supported development of enterprise technology roadmaps aligned with organizational goals and service excellence initiatives.
- Evaluated and implemented emerging technologies including AI-driven automation, workflow optimization, and digital collaboration tools.
- Led ServiceNow platform strategy to enhance operational efficiency, user experience, and cross-functional service delivery.
- Collaborated with executive stakeholders, department heads, and business leaders to translate technology needs into scalable enterprise solutions.
- Led cross-functional teams across IT, HR, Finance, and Operations to streamline workflows and enterprise application integrations.
- Environment: ServiceNow, Workday, Java Script, WMI (Windows), SQL, Data Bricks, SSH (Unix), Jira, SNMP (Network), API, Linux.
IT Systems and Platform Engineer (ServiceNow)
Beal Bank (Financial Services) · Plano, Texas, USA
Aug 2023 — Mar 2024
- Designed and delivered custom reports, dashboards, and Performance Analytics to monitor KPIs, such as HR case resolution times, SLA adherence, and employee satisfaction metrics.
- Supported banking IT systems and service platforms used by operations, risk and compliance teams to manage controlled workflows.
- Implemented automated change, approval and access workflows that improved audit compliance and reduced manual errors by 35%.
- Developed SQL and BI reports to provide real-time insight into service performance, asset utilization and operational risk.
- Integrated banking systems, identity services, and business applications via APIs and data pipelines.
- Maintained secure access control, data governance, and system configuration to meet standards.
- Applied a broad understanding of bank guidelines and procedures to resolve formal incident requests and complaints from customers and independent employees.
- Conducted thorough reviews of internal bank records to provide necessary documentation for issue resolution.
- Frequently placed outgoing calls to customers and stakeholders to address concerns and provide resolution to escalated complaints.
- Environment: ServiceNow Istanbul, Service Portal, ESS, SAP, Data Bricks, windows & Linux, TCP/IP networks.
IT systems Administrator (ServiceNow)
Bajaj Group (Retail and Corporate IT ) · Mumbai, India
Oct 2019 — Jul 2021
- Supported enterprise ERP and IT Service platforms for 500+users across manufacturing, supply chain and finance operations.
- Implemented ServiceNow ITIL, CMDB and asset management reducing asset losses and reconciliation issues by 25%.
- Built SQL-based reports and BI dashboards to monitor system performance. Service demand and operational KPI’s.
- Automated IT service workflows, approvals and data synchronization between ERP and service platforms.
- Provided level-2/3 IT support, improving system stability and reducing ticket backlog by 40%.
- Prepared conversations, reports, letters, and other materials with professionalism and clarity in mind.
- Environment: SAP, UI Actions, API, Web services, UI Macros, Service Mapping tool, Production, Non-Production environments.
IT systems Administrator (ServiceNow)
Afcons Infrastructure(Engineering and Construction) · Mumbai, India
Jun 2018 — Sep 2019
- Configured ServiceNow workflows, forms and access controls to streamline internal service and project requests.
- Promoted a people-first, service-oriented technology culture focused on collaboration and user experience.
- Built trusted partnerships across departments to align technology initiatives with organizational priorities.
- Encouraged innovation, accountability, and continuous learning within technical teams.
- Supported compliance initiatives in highly regulated environments by aligning IT processes with state and federal standards.
- Developed reporting solutions enabling data-driven decision-making across departments.
- Environment: Tables, the CMDB, Import Sets, ServiceNow modules, business rules, email notifications, UI Pages, Scheduled Jobs, Script Includes, Events, forms, SLAs, reports, Access Controls, Homepage Administration.
Skills & Tools
IT Platforms and Enterprise Systems: ServiceNow (ITSMCMDBAsset managementHRSDCSMCSDMGRCworkflow automation)ERP & Business Systems (SAPOracleBusiness Applications)Event Management and workflow automationGITGitHubServiceNow Update setsDevOps & Automation: CI/CD conceptsDockerKubernetesPrometheusGrafanaTerraformConfiguration & Access management ( role-based access)Integrations (RESTSOAPMid serverDiscovery)Cloud & Platform Administration (AWSAzure)Data & Reporting: Databases: SQL(queriesjoinsreportingdata validation)My SQLVisualization: Power BITableauTechnologies: Web Technologies: HTMLCSSJavaScriptGlide Script.AJAXXMLProgramming Languages: C++JAVAPythonTools & Packages: MavenMS OfficeMS ExcelMS PowerPointIT Operations: ITSM & Tools: Incident ManagementProblem ManagementChange Managementand Service Request Management. Service catalogChatSLAdata loadingon-call schedulingand web servicesCollaboration: Requirement AnalysisAgile Methodologies (SDLC)JIRASCRUM Cross-functional TeamworkPlatform monitoring & troubleshootingSystem configuration & release supportSLAKPI & service performance trackingSecurity & Compliance: Access control & data protectionRiskcompliance & regulatory supportData EncryptionSecurity Incident ResponseCertification: CSA (Certified System administrator)CAD(Certified application developer)Languages: English ( From USA)HindiTeluguGerman (A1)Spanish (Beginner)
Masters in computers and Information Sciences
The University of Texas at Arlington · Arlington, Texas, USA
Aug 2021 — Mar 2023
Bachelors in Electronics and Communication Engineering
CMR College of Engineering and Technology · Hyderabad, India
Jun 2016 — Sept 2020