bogam lokesh
Workday HCM Analyst
Dedicated HCM Analyst in ServiceNow HRSD with a master's degree in computer science, bringing a strong foundation in HR systems configuration and business process optimization within educational settings. Proven ability to configure and maintain critical HR modules such as HCM Core, Compensation, and Benefits, enhancing system usability and ensuring data integrity. Collaborates effectively with stakeholders to translate business requirements into functional specifications and system solutions. Committed to upholding HR policies, data privacy, and regulatory standards, while driving process improvements and providing end-user support.
IT Systems ServiceNow (HRSD )
UT Southwestern Medical Center (Healthcare) · Dallas, Texas, USA
Mar 2024 — Present
- Configured and maintained ServiceNow HR Service Delivery modules, supporting 1,200 users within a large healthcare educational institution.
- Collaborated with campus stakeholders to gather requirements and implement digital workflows for HR operations and employee onboarding processes.
- Contributed to system reliability by maintaining high uptime through proactive monitoring and timely issue resolution.
- Optimized digital tools to enhance communication and data exchange between HR staff and campus personnel.
- Streamlined user access and data entry processes via workflow automation and improved documentation for new staff, enhancing overall user experience.
IT Systems and Platform Engineer (ServiceNow HRSD)
Beal Bank (Financial Services) · Plano, Texas, USA
Aug 2023 — Mar 2024
- Designed and implemented dashboards to track key HR system performance metrics, supporting data-driven decision-making for operational improvements.
- Enhanced operational accuracy by 35% through the development of automated validation workflows for HR data, reducing manual errors.
- Collaborated with stakeholders to investigate and resolve data discrepancies within HR systems, ensuring data integrity.
- Ensured 100% compliance with data privacy and regulatory standards through secure system configuration and adherence to best practices.
- Streamlined data entry processes, reducing manual input errors by integrating automated validation pipelines.
IT Systems Administrator (ServiceNow)
Bajaj Group (Retail and Corporate IT ) · Mumbai, India
Oct 2019 — Jul 2021
- Developed and delivered technical training to 500+ users on HR platforms, enhancing system adoption and proficiency.
- Contributed to operational efficiency by building tracking and reconciliation modules for employee-related data management.
- Built SQL-based reports to facilitate data-driven planning and monitoring of departmental HR goals.
- Automated data synchronization between platforms, improving communication flow and organizational efficiency for HR staff.
- Enhanced system stability and reduced support backlogs by 40% through improved documentation and user training initiatives.
IT Systems Administrator (ServiceNow)
Afcons Infrastructure(Engineering and Construction) · Mumbai, India
Jun 2015 — Sep 2019
- Configured complex workflows and access controls within HR systems to streamline service delivery and record request fulfillment.
- Developed standardized reporting solutions that enabled cross-departmental alignment and data-driven strategic planning for HR leadership.
- Improved documentation accuracy by 20% through comprehensive refactoring of system forms and notification templates.
- Delivered technical training sessions to staff, increasing HR platform adoption rates by 30% within the first year.
- Integrated new system modules that enhanced the service-oriented culture and improved overall user experience for HR functions.
Academic Tutor (Mathematics, Science, Social)
Self Employed · Hyderabad, India
Jun 2015 — Nov 2019
- Delivered instruction in Mathematics and Science to drive student mastery of core academic objectives.
- Implemented weekly assessment tracking and data analysis, resulting in a 15% improvement in student competency levels.
- Adapted instructional strategies to meet diverse learning styles, ensuring students remained on track to meet educational goals.
- Communicated student progress and performance data to families through weekly updates.
- Developed a structured learning environment emphasizing accountability, leading to a 90% homework submission and accuracy rate.
Skills & Tools
Masters in Computers and Information Sciences
The University of Texas at Arlington · Arlington, Texas, USA
Aug 2021 — Mar 2023
Bachelors in Electronics and Communication Engineering
CMR College of Engineering and Technology · Hyderabad, India
Jun 2016 — Sept 2020