A Story of

Ganesh Reddy

Business Analyst

Analytical Business Analyst with experience in the full project lifecycle, specializing in process transformation and operational documentation. Proficient in identifying and mapping 'as-is' and 'to-be' business processes to drive efficiency in complex organizational environments. Skilled in collaborating with IT teams and stakeholders to elicit requirements and resolve system queries. Experienced in utilizing data analytics to support feasibility studies, business cases, and evidence-based recommendations. Competent in analyzing data sources and reporting flows to support informed decision-making aligned with established standards. Familiar with both Agile and non-Agile methodologies, adapting technical documentation to meet evolving project needs. Committed to promoting business analysis best practices and reducing process dependency through clear, structured communication. Adept at leveraging reporting tools to enhance operational visibility and performance tracking for key business initiatives. Seeking to apply analytical rigor and process optimization expertise to support the Business Transformation proposition within a Lloyd's insurance organization. Passionate about contributing to successful change initiatives while maintaining strict adherence to regulatory and quality frameworks.

Gateshead, Newcastle upon Tyne, UK ganeshgontu2001@gmail.com +44 07741 202282

Chapter I — Experience

Experience

Logistics Operations Analyst (Intern)

Whizzard (Mahindra Logistics) · Bengaluru, India

2023-01 — 2025-05

Developed end-to-end 'as-is' and 'to-be' process maps for logistics workflows to support operational audit readiness.
Implemented detailed documentation for system requirements to facilitate smooth transitions to new logistics platforms.
Collaborated with cross-functional stakeholders to elicit complex business requirements for system enhancements.
Analyzed operational datasets using SQL to document data flows and reporting needs consistent with stakeholder standards.
Delivered business cases for technical changes, adhering to established project lifecycle and business analysis frameworks.
Designed real-time Power BI dashboards to enhance reporting transparency for management decision-making.
Contributed to Group IT query resolution, acting as the primary point of contact for technical support and system feedback.
Streamlined standard operating procedures (SOPs) to ensure strict compliance with project delivery frameworks.
Supported feasibility studies for platform upgrades that realized a 20% reduction in workflow scheduling delays.
Documented data flows resulting in a 15% reduction in miscommunication errors during daily operational cycles.

FC Associate

Amazon DSP · Newcastle upon Tyne, UK

2025-09 — Present

Documented 'as-is' fulfillment workflows to support operational efficiency and service-level agreement adherence.
Collaborated with shift teams to identify process variations impacting daily productivity and quality assurance.
Designed process improvement recommendations to mitigate bottlenecks in high-volume warehouse environments.
Contributed to operational audits by maintaining detailed logs of system and process performance metrics.
Integrated feedback from stakeholders to refine existing operational documentation and compliance records.
Analyzed performance metrics to document data sources and flows within the warehouse management system.
Developed work requests for minor process changes to enhance team throughput and overall operational efficiency.
Supported the implementation of updated standard operating procedures to reduce process dependency.
Achieved 99.8% inventory accuracy while processing 500+ units per shift across complex logistics channels.
Improved scan-rate efficiency by 5% through the design of standardized process documentation and workflow compliance.

Human Resources Intern

Learnovate E-Commerce · Hyderabad, India

2022-05 — 2022-08

Developed 'as-is' and 'to-be' process maps for recruitment workflows to support operational transformation initiatives.
Elicited functional requirements from HR stakeholders to document data reporting and complex system needs.
Collaborated with IT teams to integrate new workflow tools into existing recruitment database systems.
Analyzed candidate throughput metrics to identify process gaps within the core HR hiring pipeline.
Documented recruitment processes to reduce key-person dependency and ensure organizational standardization.
Designed audit-ready records to ensure compliance with company policies and legal regulatory requirements.
Contributed to business case development for HR platform upgrades, focusing on evidence-based recommendations.
Streamlined data entry processes to improve accessibility for hiring managers across diverse departments.
Reduced time-to-hire by 10% through the development of improved screening workflow documentation.
Maintained database integrity for 100+ applicant profiles, ensuring 100% accessibility for internal hiring stakeholders.

Legal & Compliance Intern

Multiple Organisations · Guntur, India

2019-06 — 2023-07

Developed 'as-is' compliance process maps to identify regulatory gaps across five core business lines.
Collaborated with business stakeholders to document requirements for policy updates and audit readiness.
Analyzed data sources to support root cause investigations in highly regulated business environments.
Implemented documentation standards for policy review, ensuring consistency with legal and internal guidelines.
Contributed to feasibility studies for compliance software adoption, assessing reporting tool capabilities.
Designed compliance report templates to support informed, data-driven decision-making by senior leadership.
Elicited query resolution support from cross-functional teams to address policy interpretation and documentation needs.
Developed evidence-based recommendations for compliance procedure enhancements to reduce operational risk profiles.
Audited 200+ legal contracts, identifying 10+ critical compliance risks that required immediate remediation actions.
Achieved a 100% successful audit rate by streamlining documentation workflows for the compliance department.

Chapter IV — Projects

Chapter III — Skills

Skills

Requirements Elicitation

Process Mapping

Gap Analysis

Business Cases

Feasibility Studies

Benefits Realisation Plans

SQL

Power BI

Tableau

Advanced Excel (PivotTables

Power Query

Data Flow Mapping)

SDLC

Agile Methodology

Waterfall

Stakeholder Management

Query Resolution

Change Management

Commercial Insurance

Regulatory Compliance

Claims Administration

Audit Documentation

Lloyd's Market Standards

SharePoint

Jira

Confluence

Microsoft 365

Microsoft Visio

Operational Change

Root Cause Analysis

Data Visualisation

Workflow Optimisation

Performance Reporting

Chapter II — Education

Education

MBA in Business Analytics

University of East London · UK

2023-09 — 2025-05

BBA LLB (Business Administration & Law)

KL (Deemed to be) University · Guntur, Andhra Pradesh, India

2018-08 — 2023-05