Mahaboob basha Shaik
Salesforce Developer
Results-oriented Salesforce Professional with over 4 years of experience delivering robust CRM solutions across Sales and Service Cloud environments. Demonstrated expertise in providing comprehensive day-to-day support for cross-functional teams including Sales, Service, and Operations. Proficient in managing complex Salesforce configurations involving custom objects, validation rules, and page layouts tailored for the financial services sector. Specialized in the Insurance domain, with hands-on experience supporting policy management, claims tracking, and seamless customer onboarding processes. Skilled in utilizing Salesforce Data Cloud to drive data-driven insights and maintain high levels of data integrity across the platform. Proven track record of troubleshooting and resolving intricate issues related to user access, automated workflows, and third-party integrations. Expert in automating business processes using Flow Builder and OmniStudio to enhance operational efficiency. Committed to maintaining strict compliance with data privacy and regulatory standards inherent to the financial services industry. Collaborative partner to business analysts and developers, translating support tickets into scalable, long-term technical solutions. Dedicated to user success through the creation of detailed documentation and delivery of impactful training for new feature releases.
Experience
Salesforce Developer
EMTECH SOLUTIONS PRIVATE LIMITED
- Led day-to-day support for Salesforce users in Sales, Service, and Operations, resolving critical issues related to workflows and system integrations.
- Implemented Salesforce Data Cloud features to enhance data visibility and support data-driven decision-making for insurance business units.
- Designed custom configurations including objects, validation rules, and page layouts specifically for policy management and claims tracking modules.
- Managed user access, security settings, and data privacy protocols to align with financial services regulatory and compliance standards.
- Spearheaded the development of guided OmniScripts to automate customer onboarding, significantly improving the user experience for operations teams.
- Collaborated closely with developers and business analysts to transform support desk tickets into long-term architectural improvements.
- Optimized data integrity through the use of DataRaptors and Integration Procedures, ensuring seamless synchronization between Salesforce and external systems.
- Developed and maintained complex Flow Builder automations to replace legacy processes, driving efficiency in sales and service workflows.
- Provided proactive monitoring of system performance and delivered technical resolutions for production bottlenecks using Apex and SOQL.
- Facilitated user onboarding and training sessions while authoring detailed technical documentation for all new Salesforce releases.
Skill Proficiency
Education
Bachelor of Technology (B.Tech) in Electronics and Communication Engineering
Koneru Lakshmaiah Education Foundation
Board of Intermediate Education in MPC
Sri Chaitanya Junior College