Detail-oriented IT and ERP Support professional with experience in quality analysis, data validation, and enterprise system support at Tata Consultancy Services. Strong working knowledge of MS Excel for data analysis, reporting, and reconciliation. Experienced in handling client-reported issues, investigating data discrepancies, and collaborating with cross-functional teams to ensure timely resolution. Adaptable and comfortable working in fast-paced, SLA-driven environments.
Detail-oriented IT and ERP Support professional with experience in quality analysis, data validation, and enterprise system support at Tata Consultancy Services. Strong working knowledge of MS Excel for data analysis, reporting, and reconciliation. Experienced in handling client-reported issues, investigating data discrepancies, and collaborating with cross-functional teams to ensure timely resolution. Adaptable and comfortable working in fast-paced, SLA-driven environments.
- Supported ERP-based client operations for a UK energy services client, ensuring data accuracy and system reliability.
- Investigated reported issues related to booking data and system-generated reports by analyzing raw datasets and summary dashboards.
- Used MS Excel to compare datasets, identify duplicate or missing entries, validate formulas, and reconcile inconsistencies.
- Assisted in resolving helpdesk tickets by collaborating with internal IT and operations teams within defined SLA timelines.
- Participated in system validation, testing, and quality assurance activities across ERP modules.
- Maintained documentation of recurring issues and contributed to process improvement discussions.
- Worked with large datasets (10,000+ rows) and applied filtering, pivot tables, and lookup functions for analysis.
- Assisted in evaluating ERP workflows and documenting business requirements.
- Supported data validation activities and basic report generation.
- Contributed to process mapping initiatives for supply chain and operational improvements.