Business Process Analyst (Hanoi Office)

Welcome to the job description page. Let’s explore this opportunity together!

At Acclime, we seek for people who care about delivering honest, professional and quality advice to our extended business community. We

value

diversity, inclusion, and trust, and we search for extraordinary individuals who are excited about working in an international corporate service practice.

If you are aligned with our core values and our goals to deliver the best value for our business community in Vietnam, then you are in the right place. We look forward to meeting you!

Our organisational

culture

is at the core of what we do. Our values define our identity, and our staff are part of the journey towards growth, development and success together with our clients and partners. We know companies with a strong culture and identity thrive the most in the long run, which is why our culture is a priority.

Now, let’s dive right into the job summary and explore the essentials of this exciting role.

Challenge yourself. Job summary.

In this exciting and challenging role, you will work in our Group IT team located in our Hanoi office as

Business Process Analyst

. You will plays a pivotal role in analysing, documenting, and streamlining business processes across Acclime’s international offices. The role supports the global process and technology transformation program by identifying improvement opportunities, enhancing operational efficiency, and ensuring process consistency at a Group level.

In addition, the role contributes to the establishment of process governance frameworks, ensuring clarity around ownership models, approval workflows, documentation standards, and periodic process reviews—supporting sustainable, scalable operational excellence.

What you will do. A day in the life.

The Business Process Analyst primarily is responsible for supporting the global process and technology transformation program by identifying improvement opportunities, enhancing operational efficiency, and ensuring process consistency at a Group level.

The responsibilities of the position include, but are not limited to:

• Analyze and document current business processes across departments and regions.
• Identify inefficiencies, bottlenecks, and improvement opportunities.
• Collaborate with cross-functional teams to design future-state processes.
• Facilitate workshops and interviews with stakeholders to gather requirements and validate process designs.
• Develop and maintain process maps, SOPs, and documentation.
• Monitor and report on process performance using defined KPIs and metrics.
• Assist in change management activities to support transformation initiatives.
• Contribute to the development of training materials and user guides.
• Ensure compliance with internal policies and external standards.
• Promote a culture of continuous improvement and operational excellence.
• Work closely with international teams to ensure consistency and scalability of process solutions.

Essential requirements and skills. Your path to success.

You have learned what a day in the life would be at Acclime. Now, let’s cover what you need to be successful in your new opportunity. These are some of the qualifications and requirements which will help you succeed, alongside your acquired abilities:

Job Requirements

• Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• Minimum 4 years of international experience

in process analysis, business transformation, or operational excellence.

• Preferred experience in the professional services industry, with an understanding of service delivery models and client-centric operations.
• Experience with process modeling tools (e.g., BPMN, Visio, ARIS).
• Familiarity with ERP systems, workflow automation, and digital transformation initiatives.
• Certifications (preferred):

• Process \& Quality: Lean Six Sigma, BPM, ISO 9001

• Project Management: PMP, PRINCE2, Agile, Scrum

• Change Management: PROSCI, ADKAR

Skills \& Prerequisites

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Confident facilitator and stakeholder manager.
• Detail-oriented with a focus on quality and accuracy.
• Adaptable and resilient in a fast-paced, dynamic environment.
• Proactive and self-driven with a continuous improvement mindset.
• Collaborative team player with a global perspective.

Thrive. Your tailored benefits and rewards.

At Acclime, people are a paramount element in delivering excellent services to our clients. That is why we invest in the development of staff, maintain regular training both technical updates and soft skills, and produce HR favourable policies to attract and retain talents working for us. Every one of us is trained, equipped, motivated and working to high standards. Let’s explore local employee’s benefits and rewards:

• Competitive salary package.
• 13th salary provision.
• Stable, international, professional and friendly working environment; a diverse and inclusive community where you can voice out your ideas.
• Full support and coaching to fast track the development of your career and realise your potential.
• Participation in expert training courses, conducted both internally and externally.
• Awards and recognition programs for your achievements and success.
• Opportunity to join the quarterly senior meeting and other events for senior level.
• Team and company celebrations and fun activities and gifts on a regular basis such as company trip, year-end party, International Women day, Mid-Autumn, Vietnam Women Day, Christmas, Lunar New Year.
• Proactive annual leave policy, starting with 15 days in the first year. Christmas date is day off.
• Annual Health checkup.
• Private Health Insurance (after the completion of probation).
• Telephone allowance 200,000VND per month.
• Team activity VND200,000 per month.
• Transportation for working purpose is arranged by company such as Grab, Taxi.
• Gifts or allowance for special life milestones, occasion such as marriage, newborn arrivals, condolences.
• Salary is reviewing twice a year.
• Work from home 1 day per week.
• Welcome kits to commemorate this joyful and memorable milestone.
• Referral bonus for recruitment and for the new services engagement with Clients.
• Yoga Class, Running Club and others well-being activities.
• Parking facilities.

Take the challenge and join our team. We are Acclime Vietnam.

Collaboration is one of the key values which enables our staff to deliver outstanding services. In our modern

workspace

, we enable collaboration with break-out areas and meeting rooms situated in the centre of the workplace, accessible by everyone but still private enough for practical discussions. Innovation is at the core of what we do, and innovative thinking and new technologies are what make Acclime different.

We are proud of being one of the most reputable and trustworthy names in the corporate services sector in Vietnam and have been being reliable partner of our clients in their success journey. With more than 130 staff working across 3 key cities: Hanoi, Ho Chi Minh City and Danang, Acclime Vietnam has been assisting foreign invested and locally owned companies to enter, expand, operate, and succeed in Vietnam, while maintaining the highest level of professional standards through proactive compliance, reporting assistance and advice.

We are a part of the Acclime Group – an Asia-focused premier corporate services specialist with close to 1000 employees and offices in 11 jurisdictions. Our regional network of grass-roots experts is pushing the corporate services sector with bold, innovative solutions that are seamlessly delivered to the highest global standards.

Are you ready to pursue your passion? Discover our

team

and culture on

LinkedIn

,

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and

Instagram

and join us. Send your application in English at:

[email protected]

.

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