Senior Director of IT

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About the Opportunity

As the

Director of Information Technology

based in the United States, this role will lead the strategic and operational direction of the IT department. This position combines leadership in infrastructure, enterprise systems, cybersecurity, and service delivery. The individual will be instrumental in aligning technology initiatives with business goals, driving innovation, and ensuring secure, scalable IT operations. This role reports to the Chief Information Security Officer and is a remote position.

Key Responsibilities

• IT Strategy \& Leadership:

Develop and execute a forward-looking IT strategy that supports organizational growth, operational efficiency, and innovation.

• Team Management:

Lead and mentor IT professionals across infrastructure, applications, and support functions, fostering a collaborative and high-performance culture.

• Enterprise Systems Oversight:

Manage the architecture, implementation, and optimization of enterprise systems, ensuring reliability, scalability, and alignment with business needs.

• Cybersecurity \& Compliance:

Establish and maintain robust cybersecurity protocols, ensuring compliance with relevant data protection regulations and industry standards.

• Vendor \& Budget Management:

Oversee vendor relationships, technology procurement, and IT budgeting to maximize value and performance.

• Cross-Functional Collaboration:

Partner with departments across the organization to support digital transformation initiatives and enhance the employee technology experience.

• Performance Monitoring:

Track and report on IT performance metrics, project timelines, and service delivery outcomes to drive continuous improvement.

• Additional Duties:

Support other IT-related initiatives and strategic projects as needed to advance the organization’s mission.

Required Qualifications

• 8\+ years of progressive IT leadership experience, including managing teams and enterprise systems.
• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).
• Proven ability to lead strategic planning, budgeting, and vendor management.
• Strong understanding of cybersecurity, cloud infrastructure, and enterprise software.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications

• Experience in healthcare, emergency services, or SaaS environments.
• Familiarity with compliance frameworks such as HIPAA, SOC 2, or ISO 27001\.
• Certifications such as CISSP, PMP, or ITIL.
• Experience with Microsoft 365 administration and enterprise architecture.

Benefits \& Perks

The organization offers a comprehensive suite of benefits to promote health and financial security for employees and their families. For full-time employment, this includes:

• Competitive health plans (medical, dental, \& vision insurance)
• PTO (starting at 20 days) \& 12 company holidays
• 401(k) with company match
• Telemedicine service
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness reimbursement
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave, new child program, \& flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks

About the Organization

This is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. The organization pioneers innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. The organization serves thousands of customers across the US, Canada, and Northern Ireland.

Are you ready to Make a Difference?

The organization believes in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, it is encouraged to apply anyway. The organization is looking for passionate, innovative, and authentic people to help drive its mission.

All offers are contingent upon a successful background check.

The organization is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. It invites individuals to consider opportunities regardless of their gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.