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Operations Manager

Goosehead Insurance

Location

Remote

Salary

Not specified

Type

fulltime

Posted

Today

via linkedin

Job Description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Job Summary

The Business Operations Manager (Carrier Performance) partners closely with the Senior Director of Carrier Performance to drive execution across all core initiatives within the division.

This role is responsible for establishing and maintaining operating rigor through structured cadences, KPI frameworks, and cross-functional alignment.

In addition to operational leadership, this individual plays a key role in supporting strategic initiatives by developing materials, conducting analysis, and ensuring readiness for leadership decision-making. This role requires a blend of operational discipline, analytical capability, and strong interpersonal skills to influence outcomes across Sales, Technology, and Operations, and Finance. Acts as the operational leader and execution partner for the Carrier Performance division, ensuring strategic priorities are translated into structured processes, clear accountability, and measurable outcomes.

This role functions as a “right hand” to the Senior Director, driving operating cadence, performance tracking, and cross-functional coordination while proactively identifying risks and ensuring no critical initiatives fall through the cracks. This role also supports analytical and business intelligence needs across the division, leveraging tools such as SQL, Salesforce, and Tableau to generate insights, improve decision-making, and enhance performance visibility.

Job Responsibilities:

  • Establish and manage a structured operating cadence across the division (weekly, monthly, quarterly)
  • Build and maintain KPI frameworks to track performance across teams and initiatives
  • Ensure accountability across all initiatives; track progress and prevent gaps or missed commitments
  • Support the Senior Director in performance management by delivering reporting and insights on team and carrier performance
  • Proactively identify operational risks, bottlenecks, and escalation drivers; implement solutions to reduce reactive issues
  • Coordinate cross-functionally with Sales, Technology, Operations, and Finance to align priorities and execution
  • Develop executive-level materials including presentations, reports, and financial models
  • Support strategic initiatives (e.g., new LOB expansion, carrier portfolio strategy) by handling execution planning and analysis
  • Drive continuous improvement in processes, reporting, and operational efficiency

Benefits Summary

  • High-quality voluntary health, vision, disability, life, and dental insurance programs
  • 401K Matching Plan
  • Employee Stock Purchase Plan
  • Paid holidays, vacation, and sick leave
  • Corporate-sponsored programs to enhance employee physical, financial, mental, and emotional wellness
  • Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

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