Business Analyst - Sales Operations Lead

Business Analyst – Lead Sales Operations

Riyadh, Saudi Arabia

Role Overview:

We are seeking a Business Analyst to lead the Sales Operations function for a HiTech customer account. The role involves providing end-to-end sales support, managing complex deal processes, and ensuring adherence to corporate revenue and pricing guidelines. The ideal candidate will be highly analytical, process-oriented, and capable of working across multiple functions to ensure deals are executed efficiently and accurately.

Key Responsibilities:

• Lead the Sales Operations function for HiTech customer accounts, ensuring smooth operations and process adherence.
• Support sales teams in quote creation, complex bundling, conversions, and approvals using the CPQ engine.
• Evaluate deals in line with corporate ARR growth and pricing guidelines, ensuring compliance and governance.
• Identify and resolve blockers in the quote-to-order process, coordinating with Channels, Account Executives, Deals Desk, and Finance to convert deals into orders.
• Monitor CRM hygiene and collaborate with sales leaders to correct discrepancies or errors.
• Contribute to the Sales Operations Playbook, updating process documentation, SOPs, and best practices.
• Support sales forecasting and reporting, providing insights and dashboards to drive decision-making.
• Collaborate effectively with cross-functional stakeholders, ensuring expectations are aligned and issues are addressed proactively.

Key Skills \& Competencies:

• Sales Operations Leadership: Proven ability to lead and manage Sales Ops for enterprise/HiTech accounts.
• CPQ Expertise: Experience in quote creation, complex bundling, conversions, validation, and approval workflows.
• Deal Evaluation \& ARR Governance: Knowledge of ARR and pricing policies, with experience assessing deal compliance.
• Quote-to-Order Process Management: Strong coordination skills to identify and resolve process blockers.
• CRM \& Sales Hygiene Management: Expertise in maintaining CRM accuracy and monitoring sales quality.
• Process Documentation \& Playbook Contribution: Ability to create, update, and optimize Sales Ops playbooks and SOPs.
• Sales Forecasting \& Reporting: Capable of preparing accurate forecasts and delivering actionable insights.
• Cross-functional Stakeholder Management: Excellent collaboration and communication across teams.
• Analytical \& Problem-Solving Skills: Strong data interpretation, issue resolution, and insight generation.
• Communication \& Presentation Skills: Clear, concise communication with internal teams and customers.

Qualifications:

• Bachelor’s degree in Business, Finance, or related field.
• 5\+ years’ experience in Sales Operations, Business Analysis, or related function, preferably in HiTech or enterprise technology.
• Hands-on experience with CPQ systems, CRM management, and enterprise sales processes.
• Proven ability to manage multiple priorities, stakeholders, and complex sales processes in a fast-paced environment.
• Arabic speaking