Learning and Development Manager

Job Summary:

Food Whisperer is seeking an experienced

Learning \& Development (L\&D) Manager

who will be responsible for designing, implementing, and managing employee learning and development initiatives across the organization. The role focuses on enhancing employee skills, improving operational efficiency, strengthening leadership capabilities, and ensuring consistent training standards across central kitchens, outlets, and corporate teams.

Key Responsibilities:

1\. Learning Strategy \& Planning

• Develop and implement the

Learning \& Development strategy

aligned with Food Whisperer’s business goals.

• Identify training needs through performance reviews, operational feedback, and business requirements.
• Create annual

training plans and learning calendars

for all departments.

2\. Training Program Development

• Design and implement training modules for

kitchen staff, chefs, service teams, operations, and corporate employees

.

• Develop

leadership development programs

for supervisors and managers.

• Create structured

onboarding and induction programs

for new hires.

3\. SOP \& Skill Development

• Develop training content aligned with

operational SOPs, food safety standards, and service guidelines

.

• Train teams on

menu knowledge, kitchen processes, hygiene practices, and customer service standards

.

• Ensure consistent skill development across multiple locations.

4\. Training Delivery \& Implementation

• Conduct classroom training, workshops, and on-the-job training sessions.
• Coordinate with

Chef Managers, Operations Managers, and HR teams

for training execution.

• Support the rollout of new menus, systems, and operational processes through training.

5\. Performance \& Capability Building

• Conduct

skill assessments, training evaluations, and competency mapping

.

• Identify high-potential employees and develop

career development plans

.

• Implement coaching and mentoring programs.

6\. Training Administration \& Reporting

• Maintain training records, certifications, and documentation.
• Track training effectiveness through

KPIs, employee feedback, and operational improvements

.

• Prepare

monthly training reports and development metrics

for leadership.

Qualifications:

• Bachelor’s degree in

Hospitality Management, Human Resources, Business Administration, or related field

.

• Certification in

Training \& Development or Learning Management Systems (LMS)

is an advantage.

Experience:

• 3–8 years of experience

in Learning \& Development, preferably in

hospitality, food service, catering, or cloud kitchen industry

.

• Experience managing

training programs for operational teams and corporate employees

.

Key Skills:

• Learning \& Development Strategy
• Training Program Design
• Leadership Development
• SOP \& Process Training
• Performance Management
• Communication \& Facilitation Skills
• Stakeholder Management
• Training Analytics \& Reporting

Preferred Candidate Profile:

• Experience in

QSR chains, cloud kitchens, hospitality groups, or large-scale food operations

.

• Ability to manage

multi-location training programs

.

• Strong understanding of

food operations, service standards, and employee capability development

.