Location
Bengaluru, Karnataka, India
Salary
Not specified
Type
fulltime
Posted
Today
Job Description
Job Summary
We are looking for a
Business Analyst – Operations \& Data Analytics
to drive data-led process improvements across field operations and aftersales functions. The role will focus on
building systems, automating workflows, defining KPIs, and enabling leadership decision-making
through strong analytics and dashboards.
Key Responsibilities
- Develop systems, processes, and reports to track operational performance and progress
- Design data structures and pipelines to improve operational efficiency
- Gather requirements from field teams, managers, and leadership and automate processes
- Define KPIs and build dashboards for performance monitoring and insights
- Lead data-driven projects across field operations and vehicle aftersales
- Manage data for off-road vehicles, roadside assistance, B2B customer support, and field failures
- Drive digital transformation initiatives and continuous process improvements
- Create management reports and presentations highlighting trends, gaps, and opportunities
Required Skills
- Advanced
MS Excel
(Pivot Tables, Power Pivot, Power Query, Data modeling, etc)
- Strong data analysis and dashboarding skills (Power BI or similar tools preferred)
- Experience handling large and unstructured datasets from multiple sources
- Strong
PowerPoint
skills for management and leadership reviews
- Good understanding of
automotive / EV aftersales operations
and related data
- Knowledge of customer SLAs and performance analysis
Qualifications
- Bachelor’s degree in
Engineering
(MBA preferred)
- 4–7 years of experience in
Program Management, Business Analysis, or Operations Analytics
- Experience in
Automotive / EV / Fleet Management
industry preferred
- Experience with
Zoho Creator or low-code platforms
is a plus
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