Business Analyst

Job Summary

We are looking for a

Business Analyst – Operations \& Data Analytics

to drive data-led process improvements across field operations and aftersales functions. The role will focus on

building systems, automating workflows, defining KPIs, and enabling leadership decision-making

through strong analytics and dashboards.

Key Responsibilities

• Develop systems, processes, and reports to track operational performance and progress
• Design data structures and pipelines to improve operational efficiency
• Gather requirements from field teams, managers, and leadership and automate processes
• Define KPIs and build dashboards for performance monitoring and insights
• Lead data-driven projects across field operations and vehicle aftersales
• Manage data for off-road vehicles, roadside assistance, B2B customer support, and field failures
• Drive digital transformation initiatives and continuous process improvements
• Create management reports and presentations highlighting trends, gaps, and opportunities

Required Skills

• Advanced

MS Excel

(Pivot Tables, Power Pivot, Power Query, Data modeling, etc)

• Strong data analysis and dashboarding skills (Power BI or similar tools preferred)
• Experience handling large and unstructured datasets from multiple sources
• Strong

PowerPoint

skills for management and leadership reviews

• Good understanding of

automotive / EV aftersales operations

and related data

• Knowledge of customer SLAs and performance analysis

Qualifications

• Bachelor’s degree in

Engineering

(MBA preferred)

• 4–7 years of experience in

Program Management, Business Analysis, or Operations Analytics

• Experience in

Automotive / EV / Fleet Management

industry preferred

• Experience with

Zoho Creator or low-code platforms

is a plus