Manager, Food Service

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing daily food service operations, including staff management, service delivery, and financial performance.

Ensures high-quality food, excellent customer satisfaction, and full compliance with safety and sanitation standards while driving operational efficiency and profitability. Qualifications

Key Responsibilities

------------------------

• Recruit, train, supervise, and schedule food service staff to ensure proper coverage and performance
• Manage day-to-day operations, including food preparation, service, inventory, and facility maintenance
• Collaborate with culinary teams to develop menus aligned with customer needs and dietary requirements
• Monitor food quality, presentation, and service standards to ensure consistency and excellence
• Develop and manage budgets, control costs, and analyze financial performance to maximize profitability
• Oversee inventory management, ordering, and vendor relationships
• Ensure accurate cash handling and transaction processes
• Maintain cleanliness and sanitation across all food service areas
• Ensure compliance with health, safety, and food handling regulations
• Coordinate with cross-functional teams to support seamless operations and communication

Knowledge, Skills, and Abilities

------------------------------------

• Strong leadership and team management skills with the ability to coach and motivate staff
• Knowledge of food safety, sanitation, and regulatory standards
• Understanding of budgeting, cost control, and inventory management
• Ability to monitor and maintain food quality and service standards
• Excellent customer service and interpersonal skills
• Effective communication skills across all levels of staff and customers
• Knowledge of food preparation techniques and kitchen operations

Additional Job Details (if applicable)

• High School Diploma required
• Trade/Technical/Vocational Diploma in Foodservice Management required
• Bachelor’s Degree in Hospitality or Hotel Management preferred
• 5–7 years of food service industry experience required
• 2–3 years of management experience required

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%)
• Carrying Occasionally (3-33%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Minimum Base Salary

$70,990\.40

Remote Type

Onsite Work Location

75 Francis Street Scheduled Weekly Hours

40 Employee Type

Regular Work Shift

Rotating (United States of America) Pay Range

$70,990\.40 - $103,230\.40/Annual Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642\.Mass General Brigham Competency Framework

---------------------------------------------

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.