Account Manager

Company Overview

Economic Systems, Inc. was founded to help organizations approach complex problems and decision-making with a data-driven, quantitative perspective. With a dedicated team of professionals, the company specializes in management consulting and HR software development, serving federal agencies and private sector clients alike.

Job Overview

We are seeking a versatile, client-facing, results-oriented Account Manager to play a central role in supporting the growth and day-to-day operations of a small, agile organization. Reporting directly to the President, this individual manages existing client relationships, contributes actively to proposal and business development efforts, and supports marketing and communications activities — often serving as the connective tissue across all three functions. This role is well-suited to a self-starter who is comfortable operating without a large support structure, takes initiative, and brings a high level of professionalism and follow-through to every engagement.

Responsibilities

Account Management

• Serves as the primary day-to-day point of contact for assigned client accounts, building trusted working relationships and ensuring a high standard of service delivery.
• Coordinates internally with operations, contracts, and finance to ensure client commitments, deliverables, and timelines are met.
• Prepares and distributes client-facing communications including status updates, meeting recaps, and action item summaries.
• Monitors contract milestones, deliverable schedules, and renewal timelines; flags risks or concerns to leadership proactively.
• Maintains accurate client records, activity logs, and contact information in the CRM or tracking system.
• Supports the identification of account growth opportunities and communicates potential upsells or scope changes to leadership.

Proposal Development

• Supports the full proposal process in close coordination with leadership, including drafting sections, formatting documents, and managing submission logistics.
• Develops and maintains proposal content including past performance narratives, capability write-ups, staff bios, and boilerplate sections.
• Reviews solicitation documents (RFPs, RFQs, RFIs) for compliance requirements and helps build submission checklists and outlines.
• Assists with identifying and tracking new business opportunities through GovWin, SAM.gov, or other BD research tools as directed.
• Coordinates proposal review cycles, proofreads final documents, and manages production and submission deadlines.
• Supports post-submission activities including debrief requests, lessons learned documentation, and pipeline tracking updates.

Marketing Support

• Develops and maintains marketing materials including capability statements, corporate one-pagers, and presentation decks.
• Ensures consistency of brand voice and visual identity across client-facing documents, proposals, and external communications.
• Supports social media presence and content development (LinkedIn, website, email campaigns) as directed by leadership.
• Coordinates company participation in industry events, conferences, and professional association activities.
• Conducts market and competitor research to inform positioning, outreach strategy, and messaging.
• Assists with drafting external announcements, award submissions, and thought leadership content.

Qualifications

Education

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field required.
• Relevant professional certifications or coursework in proposal writing, account management, or project coordination a plus.

Experience

• 3–5 years of experience in account management, proposal coordination, marketing, or a related business development support role.
• Prior experience in a small business, professional services, or government contracting environment strongly preferred.
• Demonstrated ability to manage multiple responsibilities simultaneously and deliver quality work with limited oversight.
• Some familiarity with federal or state government contracting processes (FAR, SAM.gov, GovWin) preferred but not required.

Skills \& Competencies

• Strong written communication skills; able to produce clear, polished documents for both internal and external audiences.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) required, Adobe Acrobat and SharePoint experience a plus.
• Comfortable with CRM platforms, BD tracking tools, or a willingness to learn the tools in use.
• Highly organized with strong attention to detail and the ability to meet deadlines consistently.
• Resourceful and self-directed; able to navigate ambiguity and take ownership in a lean organizational structure.
• Professional, personable, and effective at building relationships with clients and colleagues alike.

Pay: $80,000\.00 - $100,000\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Remote