Sr. Omnichannel Orchestrator

MUSTS:

• 8-10 years of

Pharma

and

Omnichannel

strategy

• Strong omnichannel orchestration,

not just overseeing campaigns,

going deep into orchestration of the campaigns

• Should have strategy experience within omnichannel: Launch teams, customer experiences, KPI creation, tactical planning, customer HCP planning/creation
• Can lead omnichannel strategy
• Knows targeting and segmentation
• Can drive strategic direction of omnichannel projects
• Has marketing operations - MarTech, processes of executing omnichannel strategy, centers of excellence, delivery frameworks
• Identify personas
• Ability to deliver omnichannel solutions
• Knows MarTech platforms
• Strong Commercial experience within Pharma (on the HCP and Consumer side)
• Client Facing
• Very strong working with leadership and working with stakeholders
• Experience with change management and driving change within the organization in a fundamental manner
• Scheduling, Planning, Scoping, Creating Foresights on future projects
• Strong relationship management
• Bachelor’s Degree

PLUS:

• Has worked for a consulting firm at some point

DAY TO DAY:

The Sr

Manager

Omnichannel Orchestrator

plays a key role within our Omnichannel Strategy \& Orchestration practice and is part of our Omnichannel delivery framework. You will work alongside other colleagues and client teams, representing marketing strategy, Campaign Operations, Data and Analytics, and Omnichannel SMEs.

This key role will work with healthcare clients to deliver omnichannel marketing programs to HCPs, patients, caregivers, pharmacists, and other stakeholders in the healthcare ecosystem. You would be managing client communication, working across cross-functional teams, providing strategic guidance and operational support, and helping design, and develop various Omnichannel campaigns and capabilities. You must be able to drive the digital operational change in the pharmaceutical industry and a strong project manager to pull through the tactics through to completion/deployment.

To succeed in this key Omnichannel Orchestration role, you must be a skilled tactical strategist, have the ability to drive operational excellence, and have exceptional client management skills. Address solutions utilizing both analytical and creative ways of thinking and are able to explain complex concepts to non-technical stakeholders.