UX Researcher

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100\+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

The UX Researcher owns understanding how customers and internal users actually experience Volta's platform — surfacing the friction points, mental models, and unmet needs that shape a better product. Working closely with design and product management, you will bring rigorous, evidence-based insight into a fast-moving product organization building genuinely complex infrastructure.

This is an opportunity to establish research practice at an early stage — helping define not just what gets researched, but how research gets done and used at Volta.

What You Will Be Doing

• Plan and conduct qualitative and quantitative research with customers and internal platform users
• Partner with design and product management to identify research priorities aligned to roadmap needs
• Run usability testing on new and existing platform features
• Synthesize research findings into clear, actionable insights for product and design teams
• Build and maintain a repository of research findings, personas, and user insights
• Help define and evolve research methods and practices as the function matures
• Advocate for the user's perspective in product and design discussions
• Track the impact of research on product decisions and outcomes over time

What You Bring

• Experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products
• Strong grounding in both qualitative and quantitative research methods
• Comfortable researching complex, technical workflows and translating them into clear insights
• Experience partnering closely with product managers and designers to shape roadmap decisions
• Excellent synthesis and communication skills, able to make research findings actionable
• Self-directed, comfortable establishing research practice in a fast-moving environment

REQ-124

What We Offer

At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.

As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary
• Equity in Volta, giving you the opportunity to share in the company's long-term success
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year

Additional Information

Equal Opportunity

Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility

Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at askpeople@volta.com. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.

Candidate Privacy Notice

By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment \& Candidate Privacy Notice.

Note to Recruitment Agencies

Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.