CenterWell Process Improvement Lead

Become a part of our caring community

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As a Process Improvement Engineer at CenterWell, you will lead initiatives to optimize operational efficiency, elevate the patient experience, and drive measurable cost savings across CenterWell. You will analyze complex workflows, design continuous improvement strategies, and develop robust measurement frameworks to track performance. The ideal candidate blends industrial engineering principles with a deep understanding of healthcare operations.

The Process Improvement Lead researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Key Responsibilities

• Own and deliver a portfolio of process improvement projects that collectively achieve significant, quantifiable annual cost savings and ROI/NPV targets.
• Lead rapid-improvement (Kaizen) events and large-scale transformation programs that produce measurable outcomes in safety, quality, productivity, and cost.
• Accurately define, quantify, validate, and report financial impact (hard savings, soft savings, ROI, NPV) of all initiatives.
• Influence executive stakeholders and cross-functional partners without formal authority through data-driven insights and compelling storytelling.
• Advanced problem-solving and continuous improvement methodologies.
• Leverage process mapping, statistical analysis (Minitab, JMP), visualization tools (Tableau, Power BI), and SQL to uncover root causes and validate solutions.

Use your skills to make an impact

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Required Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Healthcare Management, or a related quantitative field.
• 7\+ years of experience in process engineering, continuous improvement, or operations management.
• Proven experience developing and implementing cost-saving frameworks and operational dashboards.
• Proficiency in process mapping, statistical analysis, and continuous improvement methodologies.
• Lean Six Sigma Black Belt certification.
• Familiarity with contact center routing technologies, WFM software, and data visualization tools (e.g., Tableau, PowerBI).

Preferred Qualifications

• Direct experience within Pharmacy Benefit Management (PBM), Pharmacy, Retail Clinics and Home Health
• Master Black Belt certification

Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours

40Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-22-2026About us

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About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.