Logistics Operations Lead (Fractional)

About the Role

We are seeking a Logistics Operations Lead to bridge the gap between Sales promises and Warehouse execution. This is a builder-to-operator role—you’ll start by mastering daily LTL and parcel operations, then evolve into a strategic leader who improves systems, automates workflows, and protects margins through disciplined logistics management.

Work Structure \& Commitment

This is a high-impact, flexible role designed for someone who values autonomy but operates with strong accountability.

• Phase 1 (Immersion): \~20 hours/week
• Focus: Daily execution, learning workflows, auditing spend
• Phase 2 (Maintenance): \~10 hours/week

Focus: Managing systems once automations and SOPs are in place

Availability Requirements:

• Must be available for rapid-response requests (BOLs, Slack inquiries) between 9:00 AM – 1:00 PM EST
• Outside this window, a 2-hour response SLA applies

Key Responsibilities

Logistics Operations

• Plan, book, and manage all LTL and parcel shipments
• Ensure complete accuracy in shipping documentation (BOLs, PO numbers, etc.)
• Monitor shipments and proactively resolve issues

Margin Protection

• Balance cost, speed, and reliability across all freight decisions
• Continuously rate-shop and optimize carrier selection
• Audit freight invoices to prevent overcharges and “rate creep”

Systems \& Automation

• Improve and automate workflows between Sales, Slack, and Warehouse operations
• Implement integrations within HubSpot and Shopify to eliminate manual tasks

Data Ownership \& Documentation

• Maintain complete ownership of logistics data and shipment tracking
• Provide real-time updates across internal systems
• Build and maintain SOPs and a centralized Logistics Playbook

Role Roadmap

Phase 1: Immersion (Month 1)

• Own daily shipment execution and tracking
• Identify cost leaks and inefficiencies
• Set up alternative carrier accounts (e.g., TForce, Uber Freight)

Phase 2: Transformation (Months 2–3)

• Implement automation workflows (HubSpot, Shopify)
• Develop SOPs and decision frameworks for Sales
• Standardize rate-shopping processes

Phase 3: Ongoing Operations

• Manage all inbound, outbound, and return shipments
• Reconcile invoices weekly
• Handle freight claims and carrier performance reviews

Qualifications

Required Experience

• Proven experience in LTL and small parcel logistics
• Background in wholesale or e-commerce logistics preferred

Technical Skills

• Strong proficiency in HubSpot and Shopify
• Advanced knowledge of carrier portals and booking systems

Mindset \& Work Style

• Proactive problem-solver (“fixer” mentality)
• Highly detail-oriented with strong operational discipline
• Able to work independently and communicate clearly across teams

What Success Looks Like

• Seamless coordination between Sales and Warehouse
• Reduced shipping costs and improved margins
• Fully automated logistics workflows with minimal manual intervention
• Accurate, real-time visibility into all shipments

Authority \& Impact

This role reports directly to the Director of Operations and has the authority to enforce logistics standards across Sales and Warehouse teams.

Pay: $20\.00 per hour

Application Question(s):

• Please describe your experience using HubSpot and Shopify for logistics. Specifically, have you ever built or managed an automation/integration between these two platforms?
• Briefly describe a time you identified a "cost leak" or a recurring overcharge in a logistics process. How did you resolve it?
• How many years of experience do you have managing LTL and parcel shipments within a wholesale or e-commerce environment?
• This is a 'builder-to-operator' role. The initial immersion phase requires \~20 hours/week to audit and optimize our logistics. Once your systems are running smoothly, the role stabilizes at \~10 hours/week. Are you comfortable with a schedule that scales down as your efficiency improves?

Experience:

• Logistics: 2 years (Required)

Work Location: Remote