Customer Success Manager

Mid-Market Customer Success Manager \| AI SaaS

We have partnered with a

market-leading AI-powered Sales \& Marketing platform

serving senior living and healthcare organizations nationwide. Trusted by

thousands of communities

and responsible for generating

billions in customer revenue

, this company is scaling its Customer Success team with a high-impact

CSM

hire.

What you’ll do:

• Own and grow 30 Mid-Market Accounts

• Serve as a trusted advisor and primary point of contact for customers

• Deliver proactive, high-touch service and guide clients through complex challenges

• Identify risks, drive retention, and uncover expansion opportunities

• Partner cross-functionally to ensure exceptional outcomes and value delivery

What we’re looking for:

• 3–5\+ years of Customer Success experience in

VERTICAL SaaS

(only working with one specific market or industry)

• Proven ability to manage multiple priorities and deeply understand a product

• Overseeing no more than 50 accounts

• Comfortable balancing relationship management, strategy, and light commercial conversations

• Startup \& Remote Work Experience is a must

• Located in CST OR EST IS A MUST (ideally DFW, Brooklyn NY, Charleston, Tampa, Atlanta, etc. near a major airport)

• Bachelor’s degree required

Why this role stands out:

• Base \+ Bonus \= $180K OTE (majority of team hitting or exceeding plan!)

• Manage a focused book of high-value enterprise accounts

• Clear product-market fit in a fast-growing AI SaaS vertical

• Collaborative, mission-driven culture with strong work-life balance

• Unlimited PTO \+ strong benefits

• Remote \+ some travel (1-2x per quarter)

If you’re a

relationship-driven CSM

looking for meaningful impact in a growing AI company, apply here or send me your resume directly - [email protected]