Director of Operations

About Us:

Heavenly Heat Saunas is a high-performance, fast-growing health company with a clear focus since 1988: building home saunas without glues, hidden plywood, or synthetic materials. We are an ecommerce business focused on long-term quality and customer trust.

As we expand into new product categories and continue to grow, we are hiring a full-time Director of Operations to own execution across the business. This role is responsible for leading managers, setting priorities, and ensuring the company operates at a high standard. This is not a project manager role or a fractional position.

What You'll Do:

• Own execution across the business—ensure priorities are clear and results are delivered across Customer Success, Sales, HR, Product Development, Logistics, and Finance
• Lead managers across functions; develop strong leaders and hold them accountable to performance, ownership, and results
• Set priorities and ensure teams are working on the right things at the right time
• Build and improve systems and processes to support a growing ecommerce operation
• Identify issues early, remove bottlenecks, and solve problems before they impact customers or revenue
• Establish and maintain operating cadence (KPIs, reporting, weekly execution rhythms)
• Partner with department leaders to set goals, track performance, and improve accountability
• Own hiring, onboarding, and development of the team as the company grows
• Improve communication and execution across departments—reduce gaps, delays, and misalignment
• Work with Finance on planning, budgeting, and forecasting to support business decisions
• Ensure logistics and fulfillment are running efficiently and meeting customer expectations
• Manage external partners and vendors with clear expectations and accountability
• Act as a core operator within the business, working closely with the executive team to drive execution

What We're Looking For:

• Proven experience leading operations, ideally in an ecommerce or growth-stage business
• Has built and improved systems and processes—not just maintained them
• Experience leading managers and developing leaders across multiple functions
• Able to drive results across teams without needing to be involved in every detail
• Comfortable owning multiple areas of the business at once
• Strong problem solver who can identify issues and move quickly to resolution
• High ownership and accountability—takes responsibility for outcomes, not just activity
• Able to operate at both a strategic level and in day-to-day execution when needed
• Clear communicator who can align teams and set expectations
• Comfortable in a remote environment
• Experience with product development, logistics, and international vendors is a plus

Role Details:

• Full-time employee (not fractional)
• Pay: $125k–$150k\+ total compensation (base \+ performance bonus)
• Location: Fully remote; company office in Austin, TX
• U.S.-based candidates only

How to Apply:

Email: [email protected]

Subject: Director of Operations Application

Please include:

• Resume/CV
• 1–2 paragraphs in the body of the email explaining why you’re interested and why you’re a strong fit
• Application Project (below)

Application Project:

Please complete the short exercise below and include your responses in the body of your email. This should take no more than 5–10 minutes.

We use this to understand how you think about operations—not to test for “right answers.”

First 60–90 Days

In a few bullets, what would you focus on in your first 60–90 days?

Process \& Execution

Describe one process or system you would prioritize improving in a growing ecommerce business and why.

People \& Accountability

In 2–3 sentences, how do you lead managers and hold teams accountable for results?

Guidelines:

• Submit responses in the body of the email
• Bullet points are welcome
• Keep responses concise