Benefits Manager

Brief Description

As a

Benefits Manager

, you will serve in a senior individual contributor role responsible for the design, administration, compliance, and continuous improvement of employee benefit programs. You will serve as a functional leader and subject-matter expert, partnering closely with HR, Finance, Payroll, IT, and external vendors to ensure benefit programs are compliant, cost-effective, competitive, and aligned with organizational strategy. While this position does not have direct people management responsibility at this time, it is intentionally designed for a professional who demonstrates strong leadership capability, sound judgment, and the potential to grow into a people-manager role as the organization and function evolve.

Moore

is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Administer employee benefit programs including medical, prescription, dental, vision, life and AD\&D, disability, voluntary benefits, wellness programs, and defined contribution retirement plans.
• Ensure ongoing compliance with applicable federal and state regulations, including ERISA, IRS, DOL, HIPAA, PPACA, and related requirements.
• Prepare, review, and coordinate benefits documentation such as plan texts, summary plan descriptions, insurance policies, amendments, and regulatory filings (e.g., Form 5500s), in partnership with legal counsel and vendors.
• Monitor legislative and regulatory changes impacting benefits and proactively recommend required program or process updates.
• Maintain strong governance and internal controls across benefit programs, ensuring data integrity, audit readiness, and consistent application of plan rules.
• Oversee benefits audits, reconciliations, and vendor billing reviews; identify and resolve discrepancies in a timely manner.
• Serve as a key escalation point for complex or sensitive benefit issues, ensuring equitable, compliant, and professional resolution.
• Manage relationships with benefit vendors, brokers, TPAs, and service providers, holding partners accountable to service levels and contractual obligations.
• Partner cross-functionally with HR, Payroll, Accounting, IT, and Communications to ensure accurate data flow, effective system integrations, and coordinated execution of benefits initiatives.
• Analyze benefits data, trends, and utilization to assess program effectiveness, cost drivers, and employee impact.
• Establish and monitor key performance indicators (KPIs) for benefit programs; prepare insights and recommendations for leadership review.
• Identify cost-containment opportunities and support benefits strategy decisions with sound financial analysis and benchmarking data.
• Lead benefits-related projects such as plan changes, vendor transitions, system enhancements, and organizational changes.
• Translate complex benefits changes into clear execution plans and employee-ready communications.
• Support enterprise initiatives that impact benefits, including acquisitions, carve-outs, or organizational restructuring.
• Oversee the development and delivery of benefits education and communication initiatives, including new hire onboarding, open enrollment, wellness programs, and targeted education campaigns.
• Ensure communications are accurate, accessible, timely, and appropriate for a diverse employee population.
• Deliver a high level of customer service, balancing empathy with policy adherence and consistency.
• Act as a functional leader within the benefits area, providing guidance, knowledge-sharing, and informal mentorship to colleagues as appropriate.
• Demonstrate leadership behaviors including accountability, proactive problem-solving, sound decision-making, and effective influence without formal authority.
• Build readiness for future people leadership through strong collaboration, communication, and ownership of outcomes.

Your Profile:

• 5-7 years of progressive experience in employee benefits administration, preferably within a complex or multi-entity organization.
• Bachelor's degree in Human Resources, Finance, Business Administration, or a related discipline.
• Demonstrated leadership capability; prior direct people management experience preferred but not required.
• Strong working knowledge of retirement and health \& welfare plans, including applicable regulatory requirements.
• Experience partnering with multiple vendors and cross-functional stakeholders.
• Strong financial acumen with the ability to analyze data, interpret trends, and support decision-making.
• Proficiency with HRIS (UKG), benefits administration platforms (bSwift), and Excel.
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• High degree of discretion and professionalism when handling confidential and sensitive information.
• SHRM-CP or SHRM-SCP preferred.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.