Benefits Coordinator

SUMMARY:

The Benefits Coordinator is responsible for the day-to-day administration, communication, and support of employee benefit programs. This role serves as a primary point of contact for employees regarding benefits eligibility, enrollment, and changes, while ensuring compliance with federal, state, and company policies. The Benefits Coordinator works closely with HR leadership, payroll, vendors, and brokers to deliver accurate, timely, and employee-focused benefits services.

ESSENTIAL FUNCTIONS:

• Assist with the functions of day to day benefits administration of Human Resource Department.
• Assist in maintaining accurate employment records of the organization.
• Assist in maintaining benefits programs (i.e. medical, dental, retirement plans, EAP, and voluntary benefits, leave of absence, special projects).
• Assist with vendor management for all benefits providers

DUTIES \& RESPONSIBILITIES:

• Administer employee benefit programs, including medical, dental, retirement plans, EAP, and voluntary benefits.
• Serve as a point of contact for employee benefit inquiries; explain coverage, eligibility, enrollment, and plan changes in a clear and professional manner.
• Process new hire benefit enrollments, qualifying life event changes, terminations, and COBRA notifications.
• Support annual open enrollment planning, communications, employee education sessions, and system configuration.
• Maintain accurate benefit records in the HRIS system; ensure data integrity between HR, payroll, and benefit vendors.
• Coordinate with insurance carriers, brokers, and third-party administrators to resolve eligibility, billing, and claims issues.
• Review and reconcile monthly benefit invoices; research and resolve discrepancies.
• Assist with compliance requirements related to benefits administration, including ACA reporting, ERISA disclosures, and audits.
• Assist in overseeing leave management (Personal \& Medical) monitors to comply with state and federal laws (LOA’s FMLA).
• Prepare benefit-related reports and metrics for HR leadership.
• Maintain confidentiality of employee information and exercise discretion at all times.
• Assist with special projects and other HR-related duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 1–3 years of experience in benefits administration, HR, or a related role preferred.
• Experience working with insurance carriers, brokers, and third-party administrators is a plus.
• Proficient in HRIS systems (e.g., Paycom, ADP, UKG, Workday) and Microsoft Office (Excel, Word, Outlook).
• Working knowledge of employee benefits and applicable employment laws (ACA, ERISA, COBRA).
• Strong attention to detail and organizational skills.
• Ability to explain benefit information clearly to employees at all levels.
• Strong problem-solving and customer service skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Experience working with confidential and sensitive information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to multi-task, manage multiple priorities.
• Ability to lift a minimum of 30 pounds.