DGM/GM - Senior Key Account Manager (Issuer Alliances)

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. As the pioneer of the mobile QR payments revolution in India, Paytm builds cutting-edge technologies that empower small businesses with seamless payments and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.

About the Team:

Affordability at Paytm is an omni-channel business driving EMI and credit solutions at the point of sale across both online and offline merchants. The team works closely with leading Banks, NBFCs, and financial institutions to enable seamless and scalable credit access for customers across the Paytm ecosystem.

Role Overview:

As a Senior Key Account Manager (DGM – Issuer Alliances), you will lead and scale strategic partnerships with Banks and NBFCs to drive EMI and credit-led growth. You will own issuer relationships end-to-end, drive joint business outcomes, and unlock new credit constructs to expand affordability solutions across Paytm’s merchant network.

Key Responsibilities:

• Own and manage strategic alliances with Banks/NBFCs for EMI and credit products across Paytm platforms
• Drive onboarding of new issuer partners and expand depth of existing partnerships to scale credit distribution
• Build and execute joint business plans (JBPs) with issuer partners to drive disbursals, activation, and revenue growth
• Lead commercial negotiations, program structuring, and partnership constructs with financial institutions
• Identify and launch innovative credit solutions (No-cost EMI, subvention models, cardless EMI, etc.) to improve customer affordability
• Collaborate with internal teams (product, risk, tech, operations, finance) to ensure seamless integration and faster go-to-market for issuer programs
• Monitor and improve key metrics such as approval rates, conversion, disbursals, and partner profitability
• Drive operational efficiencies across reconciliation, settlement, and offer configuration with issuer partners
• Act as a single-threaded owner for issuer relationships, ensuring long-term strategic alignment and growth

Key Skills Required:

• Strong experience in managing Bank/NBFC partnerships, issuer alliances, or lending partnerships
• Deep understanding of credit, EMI products, and payments ecosystem
• Proven track record of driving revenue and scaling partnerships in fintech or financial services
• Strong negotiation and stakeholder management skills with external partners and senior leadership
• High ownership with ability to operate in ambiguity and drive execution
• Analytical mindset with ability to leverage data for decision-making
• Strong cross-functional collaboration skills across product, tech, and business teams
• Growth mindset with ability to build and scale new initiatives

Experience \& Education:

• 8–12 years of experience in Issuer Alliances / Lending Partnerships / Key Account Management
• Prior experience in Payments, Fintech, Banks, or NBFCs is highly preferred
• MBA / Post-Graduation from a reputed institute preferred

Why Join Us:

At Paytm, we are building India’s largest digital credit ecosystem with 500M\+ users and 20M\+ merchants. This role sits at the heart of that journey—working with top financial institutions to democratize access to credit at scale.

You’ll get to shape high-impact partnerships, launch innovative credit products, and drive meaningful business outcomes in one of India’s fastest-growing fintech ecosystems.