Site Operations Manager

Our client, a global luxury Accessories \& RTW brand is looking to hire an Assistant Manager, Site Innovation \& Operations.

Primary Purpose

: Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution

The successful individual will leverage their proficiency in eCommerce to…

Oversee day-to-day site operations, ensuring optimal performance and timely resolution of issues

• Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement
• Act as first line of defense for site issues, triaging and delegating to appropriate partners
• Define and manage issue severity levels, ensuring appropriate prioritization and response times
• Track, document, and drive issues through to resolution, ensuring accountability across teams
• Report on site diagnostics, NPS, and Medallia insights to inform decisions and improvements

Lead operational communication within the greater ecommerce team \+ relevant cross functional partners

• Serve as primary liaison between Site Operations, Customer Care, VOC, and Digops teams
• Align partners on priorities, incident response, and continuous improvement initiatives
• Ensure clear, consistent communication of site updates, issues, and resolutions

Own creation, maintenance and communication of the ecommerce site refresh/launch roadmap

• Communicate roadmap updates, timelines, and dependencies to stakeholders
• Manage setup and execution of validation calls with support and technical teams
• Own creation of floorset documentation and Holiday Readiness decks
• Support site releases, floorsets, and high traffic events to ensure operational readiness and stability

The accomplished individual will possess...

• Bachelors degree with a minimum of 1-2 years of professional experience in eCommerce is preferred
• Passion for eCommerce is a must, with a pulse on the competitive landscape
• Outstanding attention to detail and accuracy required; a thirst for learning and success
• Excellent communication skills and team-oriented mindset
• Ability to effectively interact with team members and cross functional network across all levels
• Demonstrate strong logical analysis and problem-solving skills
• Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines
• Must have strong Excel skills (i.e., knowledge of vlookups and pivot tables)

This role is hybrid, in-office 3 days per week in NYC.