DIRECTOR PRACTICE OPERATIONS II

Job Description

The Director of Practice Operations II supports day-to-day operations for the Centra Medical Group (CMG) clinic practices located throughout Central and South Virginia. This position partners with physician dyads, service line executives, practice administrators/managers, nursing leadership, internal and external stakeholders, and community members, as well as leverages councils as a forum to make collaborative decisions. This position is responsible for creating, implementing, evaluating and improving consistent quality practices. This role, in conjunction with a Medical Directors, is responsible for setting objectives planning staffing and directing activities of the Centra Medical Group/Centra in assigned practices .

Responsibilities

• Direct operational responsibility for practices/clinics within all regions
• Provides operational guidance for CMG clinics.
• Be a trusted leader for CMG by building the necessary relationships to prepare and influence operational excellence, education, experiences, and exposures available for our team.
• Consults routinely with the leadership team to understand their needs to help them to manage their areas effectively while demonstrating best operational practices.
• Consistently identifies opportunities to improve operations and talent performance.
• Delivers results in a complex, matrix management environment
• Works with the provider recruitment team to recruit and retain high quality physicians; onboards and ensures continuing engagement of providers in the practice
• Promotes a capable staff that provides effective patient and physician services to maintain and continuously improve the practice productivity and profitability
• Works closely with physicians to facilitate planning that complements existing policies and practices
• Possess the ability to work with multiple teams concurrently.
• Works effectively with operational leaders to translate process improvement findings into standard work.
• Facilitates programs and conducts individual coaching sessions.
• Champions the development of high potentials and high performers identified to ensure creation and follow through on developmental action plans agreed to with their managers.
• Oversees and has direct responsibility for service line budget development.
• Forge strong relations with the local community, to include leaders and physicians. Working with Centra Marketing acts as the "Face of Centra" to the community, representing Centra at regular events
• Guides staff to promote high quality, patient-focused, cost-effective medical services

Other Functions

• Partners with internal and external vendors where appropriate.
• Represents Centra's interests in significant projects
• Maintains an attitude for continuous improvement.
• Performs other duties as assigned.

Supervisory Responsibilities

This role supervises a team of 22 direct reports and 40 indirect reports.

Qualifications

Required Education:

Bachelor's Degree.

Required Experience/ Skills:

5 years’ experience in health care delivery/managed care/group practice/healthcare administration in a management role.

Required Certifications and Licensures:

Valid Virginia driver's license.

Salary Range: $111,860 - $178,975