Inside Sales Specialist

Key Responsibilities

• Handle and convert incoming sales opportunities to achieve daily and monthly sales targets.
• Understand customer requirements and recommend suitable products, services, and solutions.
• Assist customers with order placement, product information, and service-related queries.
• Build positive customer relationships while delivering a high-quality sales experience.
• Consistently achieve or exceed assigned sales, quality, productivity, and conversion targets.
• Identify customer concerns, document issues, and escalate them through the appropriate channels when required.
• Maintain up-to-date knowledge of products, services, processes, and promotional offerings.
• Participate in training programs and workshops to enhance product and sales knowledge.
• Manage multiple customer interactions and tasks efficiently in a fast-paced environment.
• Work effectively across multiple systems and applications while maintaining accuracy.
• Follow company policies, processes, quality standards, and compliance requirements.
• Take up additional responsibilities assigned by management as required.

Required Skills \& Qualifications

• Bachelor's or Master's degree in any discipline.
• 2\+ years of experience in Inside Sales, B2B Sales, B2C Sales, Telesales, Customer Acquisition, or a related field is preferred.
• Experience handling international markets, particularly US/UK customers, will be an advantage.
• Strong verbal and written communication skills in English.
• Proficiency in the language required for the supporting market.
• Strong customer-handling, negotiation, persuasion, and relationship-building skills.
• Ability to work in a target-driven and fast-paced environment.
• Strong time-management and multitasking abilities.
• Comfortable working with computers and multiple applications/systems.
• Ability to quickly learn and adapt to new tools, technologies, and processes.
• Strong motivation to achieve and exceed sales targets.