Technical Support Specialist

Company Overview

The Gerson Companies is a renowned leader in home décor, celebrated for our dedication to quality and innovation. With over 80 years of experience and a substantial global presence, we operate a large distribution network committed to delivering exceptional products and customer experiences. We are seeking passionate individuals to join our team and help shape the future of home décor.

Pay

$52,000 – $66,500 per year

Schedule

• 40 hours per week
• May require extended hours during travel periods (January–July)

Overview

We are seeking a full-time, proactive, and customer-focused Technical Support Specialist to join our Information Technology (IT) team. Reporting to the IT Manager, this role is responsible for delivering high-quality technical support and ensuring the smooth operation of our organization’s IT systems and infrastructure.

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is curious about emerging technologies, including AI-assisted tools and automation.

Travel Requirement

• Travel required approximately 2 months per year (January–July)
• Locations include Dallas, Atlanta, and Las Vegas
• Travel is primarily for trade shows and on-site event support

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot and resolve end-user issues in a timely manner
• Install, configure, and maintain computers, systems, and applications
• Train and support employees on IT tools and best practices
• Assist with IT equipment procurement and setup
• Maintain IT asset inventory and documentation
• Support system upgrades, deployments, and ongoing improvements
• Ensure adherence to IT policies, security standards, and compliance requirements
• Respond to incidents and minimize downtime
• Research and recommend new technologies and solutions
• Support trade show and event IT setups and operations
• Use AI-assisted tools to improve efficiency and service delivery
• Assist with IT automation projects and system rollouts
• Perform additional duties as assigned

Qualifications

• Experience in technical support, helpdesk, or a similar IT role
• Strong troubleshooting skills across hardware, software, and networking
• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities
• Comfortable using and learning new technologies, including AI-assisted tools
• Willingness to travel for extended periods (up to \~2 months annually)

Preferred Qualifications

• Experience in a multi-user helpdesk or frontline support environment
• Strong communicator who enjoys helping others and can explain technical concepts clearly
• Ability to quickly build trust with non-technical users
• Demonstrated ownership of issues through full resolution
• Experience supporting live events or trade shows
• Exposure to IT automation tools, scripting, or workflow improvements
• Familiarity with IT service management (ITSM) systems

Pay: $52,000\.00 - $66,500\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role requires travel to trade shows in Dallas, Atlanta, and Las Vegas for approximately 2 months total between January and July. Are you willing and able to meet this travel requirement?

Work Location: In person