Location
Remote
Salary
Not specified
Type
fulltime
Posted
Today
Job Description
We are looking for a skilled Business Configuration Analyst with strong experience in Verint Operations Manager OM to support implementation and optimization of production management practices
Key Responsibilities
Lead Verint OM implementation methodology and ensure alignment with reporting and performance metrics
Analyze workflows and convert them into structured task models
Configure tasks queues skills teams and roles in Verint OM
Ensure alignment with Standard Data Model and maintain data integrity
Validate data accuracy including volume AHT and timestamps
Support go live activities and ensure platform stability
Train stakeholders and drive adoption across teams
Participate in Agile delivery planning and track progress
Requirements
8 plus years of experience in workforce management operations analysis or system configuration
Hands on experience with Verint OM or similar tools
Strong understanding of workflow design and production management
Strong analytical problem solving and stakeholder management skills
Looking for more opportunities?
Browse thousands of graduate jobs and entry-level positions.