IT Operations Engineer II

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This Role

Via is supporting our client in hiring an IT Operations Engineer II to join a rapidly growing remote-first organisation within the insurance technology sector.

This role is ideal for experienced IT professionals who thrive in dynamic, fast-scaling environments and are passionate about optimising IT infrastructure, automation, security, and operational efficiency.

As an IT Operations Engineer II, you will take ownership of critical IT systems, lead independent technical projects, improve operational processes, and help shape scalable, secure technology infrastructure while mentoring junior team members.

Key Details

• Full-time permanent position
• Remote-first working environment
• US-based role
• Salary range: $96,000–$114,000 (budgeted), with broader range up to $150,000 depending on experience
• Equity and comprehensive benefits included

What You’ll Be Doing

IT Operations \& Systems Administration

• Administer core business applications including identity, collaboration, productivity, and project management platforms
• Maintain secure configurations, user access, and policy enforcement
• Optimise IT systems for scalability, security, and efficiency
• Troubleshoot advanced technical issues and support escalations
• Monitor system performance and proactively address risks

Automation \& Infrastructure

• Build integrations, workflows, and automation solutions
• Use Python, scripting, or no-code tools to automate repetitive tasks
• Manage infrastructure using Terraform and infrastructure-as-code methodologies
• Develop tools and applications leveraging APIs
• Collaborate with cross-functional teams to improve efficiency through automation

Project Leadership

• Lead IT projects from design through deployment
• Define technical scope, timelines, and success metrics
• Document systems, processes, and operational standards
• Recommend scalable architectural improvements
• Support observability and preventive monitoring initiatives

Team Collaboration \& Mentorship

• Mentor junior team members
• Share best practices
• Foster continuous learning and operational excellence
• Communicate effectively with leadership and stakeholders

Who You Are

This role may be ideal if you:

• Have strong IT engineering or systems administration experience
• Are proactive, highly organised, and solutions-focused
• Enjoy balancing technical execution with strategic process improvement
• Thrive in remote-first, collaborative environments
• Are comfortable leading projects independently
• Have strong communication and mentoring abilities
• Enjoy solving complex infrastructure and operational challenges

What You Bring

• 4–6 years of experience in IT Engineering, Systems Administration, DevOps, or similar roles
• Bachelor’s degree in IT, Computer Science, related field, or equivalent certifications
• Advanced experience with SaaS platforms and IT administration tools
• Strong scripting or programming ability (Python, Bash, JavaScript, or similar)
• Experience with Terraform or infrastructure-as-code frameworks
• Familiarity with Git/version control systems
• Public cloud experience (AWS, GCP, or similar)
• API integration and automation experience
• Strong troubleshooting and problem-solving skills

Core Strengths

• Strategic thinking
• Clear communication
• Innovation and process improvement
• Ability to manage ambiguity
• Scalable systems design
• Leadership and mentorship

What You’ll Gain

• Ownership of impactful IT initiatives
• Exposure to modern insurtech infrastructure
• Advanced automation and DevOps experience
• Leadership opportunities
• Cross-functional collaboration
• Professional development funding
• Career growth in a rapidly scaling technology business

Benefits

• Remote-first culture
• Competitive salary and equity
• Medical, dental, and vision coverage
• Life and disability insurance
• Paid parental leave
• 401(k) company contribution
• $1,500 home office stipend
• $2,000 annual professional development fund
• Monthly wellness allowance
• Paid volunteer hours
• Referral bonuses
• Strong diversity, equity, and inclusion culture

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