Learning & Development Executive

Learning \& Development Executive:

We are looking for energetic, and detail-oriented L\&D Executive to support the L\&D Manager in building and running our training function. This role blends hands-on training delivery for customer service teams with L\&D administration and stakeholder coordination — keeping our training engine running smoothly while helping our people deliver magical guest experiences every day. This is an excellent opportunity for someone who enjoys both people-facing training and behind-the-scenes organization, with room to grow into a bigger L\&D leadership role over

time.

Training \& Facilitation · Co-deliver onboarding and induction training for new hires (customer service, front-of-house, and play area staff) alongside the L\&D Manager. · Conduct refresher and on-the-job training sessions on customer service standards, guest handling, safety protocols, and brand behaviors.

Support the L\&D Manager in designing training content, activities, and role-plays tailored to a kids' entertainment/hospitality environment. · Conduct floor observations and provide real-time coaching and feedback to staff. · Assist in conducting assessments, quizzes, and practical evaluations to measure training effectiveness.