Software Development Manager, Multichannel Commerce and Fulfillment (MCCF)

DESCRIPTION

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MCCF Outbound Fulfillment Tech (Shipping \& Delivery Tech) is responsible for the tech stack and product capabilities enabling seamless outbound order fulfillment and delivery — from generating accurate delivery promises shown to merchants and shoppers at order confirmation, to shipping orders, to facilitating real-time order tracking. This is an opportunity to be part of a transformational initiative building a decoupled, flexible fulfillment offering that serves diverse customer cohorts (SMBs, Enterprises, Marketplaces, 1P/3P integrations) while delivering competitive shipping costs, industry-leading delivery performance, and custom experiences at world-class scale.

As a Software Development Manager on the MCCF Outbound team, you'll lead technical strategy for a system operating at massive scale — processing tens of millions of units annually across a rapidly expanding merchant ecosystem — while maintaining exceptional reliability and near-continuous availability across all integration interfaces. Your architectural decisions directly impact developer and integration experience across EDI, REST, and GraphQL channels serving a merchant base that spans independent brands, global marketplaces, and enterprise retailers.

You'll build highly-available, low-latency, tier-1 software across order orchestration, API infrastructure, and multi-tenant architecture — while partnering closely with merchant operations, fulfillment, and platform teams. This is one of the most complex and high-throughput fulfillment platforms at Amazon, and the business continues to grow year-over-year as more merchants seek Amazon-grade logistics for their own channels.

Come join us in taking the innovation to our sellers business and our technology to the next level.

Key job responsibilities

Lead E2E architecture, design, implementation, support, and evaluation of technology-focused tools and services.

Provide leadership and innovation in the design and implementation of services to enable new products and services.

Evaluate complex business and technical requirements, and communicate inherent risks and solutions to technical and non-technical business owners.

Act as point of contact for communications dealing with project deliverables, setting the expectation, managing priorities, technologies, human factors and management issues.

Establish consistence project management processes, standards and guidelines in the execution of program wide security efforts. Engage enterprise wide teams as needed with focus on results.

Finally, our services being a part of one of the World's largest production ecosystem requires all candidates to balance sustaining and stability issues for a 24x7 environment with new development.

Effectively hires, develops and manages performance

A day in the life

In this role you will work closely with stakeholders, software engineers and product teams to deliver our most complex, high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies.

About the team

The team owns the fulfillment optimization and execution domain supporting Pre-order activities (Preview, Checkout, Cancellations) and aims to provide fast, reliable and cost-effective shipping solutions that benefits Amazon business and in turn helps Amazon to remain a competitive option for MCF \& BwP merchants.

BASIC QUALIFICATIONS

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• 3\+ years of engineering team management experience
• 7\+ years of working directly within engineering teams experience
• 3\+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8\+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS

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• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life \& AD\&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 184,900\.00 - 250,200\.00 USD annually