Customer Success Manager

Crossing Hurdles

is a global recruitment firm partnering with leading US-based startups. We are hiring for a rapidly scaling AI-driven B2B SaaS company, backed by top-tier venture investors and building category-defining technology at the intersection of AI and enterprise sales. The company is well-capitalized, operating at strong growth velocity, and is assembling a world-class go-to-market team in New York to support its next phase of scale.

Role Snapshot

• Role

: Customer Success Manager

• Compensation

: $100k - $150k

• Location

: San Francisco, CA

• YOE

: 2 - 4 years of experience in customer success or marketplace ops

About The Client

It is a fast-growing proptech company transforming shared living by making long-term rentals safe, easy, and affordable. Tenants browse vetted rooms in beautiful homes, meet screened roommates via TransUnion, sign 3-18 month leases, and manage everything—rent, maintenance, utilities (including WiFi, shared furniture, lawn care)—through one platform. No hidden fees. Landlords maximize income through dedicated leasing teams and automated management.

Why you should consider

• Transform shared housing: It streamlines roommate matching, vetting, leasing, and home management for modern urban professionals.
• High-impact customer ownership: Own onboarding and success for landlords, driving lease-ups and operational excellence with high-stakes relationships.
• Dynamic startup team, real traction: Join a mission-driven company scaling across US cities with strong community love and proven marketplace model.
• Deep operational exposure: Work closely with vendors, tenants, engineering, and off-shore support while simplifying complex workflows on the phone.
• Career-defining scope: Operate in a high-ownership CS role shaping proptech's future, coordinating launches and driving product/process improvements.