Account Manager

Overview:

The Corporate Account Manager serves as the primary relationship manager for the organization’s largest corporate nursing home partners. This role is responsible for developing and maintaining strong partnerships with corporate leadership teams and ensuring alignment between corporate organizations, their individual facilities, and internal account management teams. This position focuses on relationship management, service delivery, issue resolution, and operational coordination for corporate partners who own or manage multiple nursing home facilities in the company’s markets. This role acts as a strategic liaison between corporate partners, facility-level staff, and internal Account Representatives, ensuring consistent communication, proactive problem resolution, and a high level of service across the organization’s largest accounts.

Responsibilities:

Corporate Relationship Management* Serve as the primary relationship contact for assigned corporate nursing home organizations.

• Build and maintain trusted partnerships with corporate leadership, regional managers, and key operational contacts.
• Conduct regular check-ins with corporate partners to review operational issues, trends, and opportunities for improvement.
• Develop a deep understanding of each corporate partner’s organizational structure, decision-making processes, and operational priorities.

Account Coordination \& Oversight* Support the management of the organization’s top corporate accounts and their associated nursing home facilities.

• Coordinate with internal Account Representatives who work directly with individual nursing homes to ensure consistent communication and service.
• Ensure that corporate partners receive consistent messaging, timely responses, and coordinated support across facilities.
• Monitor account performance indicators such as enrollment trends, billing questions, and service concerns.

Issue Resolution \& Escalation Management* Act as a central point of coordination for escalated issues impacting multiple facilities or requiring corporate-level engagement.

• Work cross-functionally with internal departments (billing, eligibility, operations, compliance, and partner relations) to resolve issues impacting corporate accounts.
• Proactively identify patterns or recurring issues across facilities and develop solutions to address them.

Strategic Partner Support* Collaborate with internal leadership to support corporate-level initiatives, program changes, and operational improvements.

• Provide corporate partners with updates regarding policy changes, program enhancements, or operational updates that impact their facilities.
• Assist in onboarding new facilities under corporate ownership.

Internal Collaboration* Serve as a resource and support partner to internal Account Representatives and Partner Relations Specialists.

• Help ensure alignment between corporate expectations and facility-level operational processes.
• Facilitate communication between corporate partners and internal teams when addressing complex issues.

Data Monitoring \& Reporting* Monitor account activity and identify trends across corporate partners’ facilities.

• Provide insights to leadership regarding account performance, service challenges, and operational improvement opportunities.
• Maintain accurate records of corporate contacts, organizational structures, and key communications.

Additional Responsibilities

• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned.

Qualifications:

• 3–5\+ years of experience in relationship management, healthcare operations, revenue cycle, or client services.
• Experience working with long-term care facilities, nursing homes, or healthcare organizations strongly preferred.
• Experience managing relationships with corporate or multi-location clients preferred.

Skills \& Competencies* Strong relationship-building and stakeholder management skills.

• Ability to work effectively with corporate leadership, facility staff, and internal teams.
• Excellent communication and presentation skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working in regulated healthcare environments preferred.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.