Product Director, Consumer - Resy

Job Description

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 16,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

We are seeking a Director of Applied AI, Consumer Product to own and elevate the Resy native consumer experience across iOS, Android, and Resy.com. This is a role for a sharp, hands-on product leader who sets the standard for what great consumer product looks like and makes everyone around them better.

You will lead a team of consumer PMs against aggressive engagement goals, shaping how diners discover, validate, book, and return to the world's best restaurants. AI is central to how you approach this work: not as a feature to ship, but as a core lever for building a product that becomes more personalized, more intuitive, and more indispensable with every interaction.

This is a rare opportunity to leave a lasting mark on a product loved by millions of diners globally, and to help define a new standard for how Resy builds.

Responsibilities

• Lead a High-Performing Team: Manage and mentor consumer PMs with a hands-on, high-standards style that builds craft and fast iteration
• Own the Consumer Product Strategy: Drive strategy across how diners discover, validate, book, and return, knowing where AI meaningfully moves the needle at each stage
• Build Sticky, Intelligent Experiences: Define and ship AI-powered personalization, search, and discovery features that make Resy more indispensable with every interaction
• Build for Habit and Loyalty: Design engagement loops and retention mechanics grounded in behavioral dynamics, and apply AI to make each more effective at scale
• Champion Discovery and Craft: Embed continuous discovery into how your team builds, partnering with Design and UXR to ensure every surface is intuitive, polished, and validated
• Drive a Fast, Experimental Culture: Build a team that moves quickly, tests rigorously, and learns faster than the competition
• Raise the Ceiling on How the Organization Builds: Model what modern, AI-powered consumer product development looks like and bring the rest of the organization with you

Qualifications

• 6\+ years in Product Management with at least 2 years managing PMs in a fast-moving, metric-driven environment, with a strong track record on engagement, retention, or activation
• Exceptional product sense and UX/UI sensibility: you synthesize research quickly, challenge design until it's right, and raise the quality of everything you touch
• Sophisticated, pragmatic command of applied AI in consumer products: personalization, recommendation, intelligent discovery, and adaptive experiences, with shipped features that drove measurable behavior change
• Fluent in modern product methods: experimentation, A/B testing, behavioral analytics, and building a culture of disciplined learning
• Hands-on with modern AI and prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfortable moving fast from concept to something real
• Proven ability to lead through influence, set clear priorities, and make well-reasoned decisions in ambiguous environments
• Experience in hospitality, dining, travel, or marketplace consumer products
• Working knowledge of engagement mechanics: gamification, loyalty loops, social proof, diner identity, and community-driven product features
• Experience with content-rich discovery surfaces and editorial or algorithmic curation
• Track record of maturing product practices and elevating product craft across a team or organization

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20\+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.