Remote Business Analyst

Title

: Business Analyst

Location

: Remote

Clearance

: Must be able to obtain a Public Trust

Main required skillset

: Strong experience with Drupal (Must Have)

Salary Range

: $115K-$125K

Responsibilities:

• Analyze and document complex business and technical requirements for system enhancements
• Serve as the primary point of contact between end users, federal stakeholders, and the development team
• Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
• Translate business needs into detailed functional and non-functional requirements
• Develop user stories, acceptance criteria, process flows, and workflow documentation
• Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
• Conduct gap analysis between current system capabilities and future state requirements
• Trace requirements through design, development, testing, and deployment phases
• Document customer needs, issues, and enhancement requests in actionable formats
• Collaborate with technical architects and developers to ensure feasibility of proposed solutions
• Support backlog refinement and provide ongoing clarification on requirements
• Coordinate and support user acceptance testing and stakeholder validation activities
• Track and communicate the status of customer requests, enhancements, and development initiatives
• Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
• Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
• Support change management initiatives and adoption activities
• Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
• Interface regularly with federal stakeholders to communicate progress, risks, and outcomes

Experience and Qualifications:

• 8\+ years of total professional experience
• 5\+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
• Prior or current experience supporting government programs
• Strong technical and functional expertise in:
• Requirements elicitation, analysis, and documentation methodologies
• Stakeholder engagement and relationship management in complex organizations
• User story development and acceptance criteria definition
• Business process modeling and workflow analysis
• Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
• Customer communication and engagement strategies
• Gap analysis, impact assessment, and prioritization techniques
• Facilitation of workshops, meetings, and feedback sessions
• Agile requirements practices and backlog management
• Requirements traceability and validation

Demonstrated ability to:

• Break down complex problems into clear, actionable requirements
• Translate technical concepts into accessible language for non-technical audiences
• Build trust and credibility with diverse federal stakeholder groups
• Identify conflicts, ambiguities, and gaps in requirements or customer needs
• Balance stakeholder expectations with technical and operational constraints
• Synthesize information from multiple sources into cohesive documentation
• Manage competing priorities while maintaining professionalism under pressure
• Work independently on ambiguous or evolving problem spaces

Working knowledge and familiarity with:

• Content management systems and information sharing platforms
• Drupal or similar content management systems
• Web application architecture and functionality
• User experience and accessibility principles (Section 508, WCAG)
• Software development lifecycle (SDLC) methodologies
• Testing methodologies and user acceptance testing coordination
• Federal IT governance and compliance requirements
• Federal security requirements (FedRAMP, FISMA, NIST)
• API integrations and data integration patterns
• Cloud architecture concepts (AWS preferred)

Nice to Have (Strong Plus):

• Hands-on experience supporting Drupal-based platforms or enterprise content management systems
• Experience supporting mission-critical or enterprise-scale information sharing systems
• Experience facilitating stakeholder engagement across multiple federal offices
• Active or prior DHS clearance