Key Account Manager

We’re always looking for the ones

truly passionate

about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

More than 6000 colleagues are part of

eMAG Teams

. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

Join us, grow faster

!

Key Account Manager

General Description:

In this role, you will be responsible for identifying new business opportunities, building relationships with partners in our portfolio, and driving revenue growth. The Buyback team manages all activities related to Flip partners in the In-Store Buyback Program. The In-Store Buyback Program consists of the process of evaluating devices such as smartphones, iPads, MacBooks, smartwatches, and consoles through the Flip Buyback platform, and providing the resulting value—in the form of a voucher or discount—to individual or corporate sellers via the Flip Partner.

What you’ll have to do:

• Build and maintain strong relationships with clients and partners in your portfolio.
• Understand the specifics of each category to identify popular brands, market trends, and competitor activity.
• Monitor and report results, analyze data, and interpret reports for your partner portfolio.
• Collaborating with internal teams (customer support, operations) to ensure customer satisfaction.
• Reporting results to partners in the portfolio, analyzing trends, and proposing new strategies to increase collection volumes from buyback programs.
• Identifying issues (if any) and finding solutions for the entire operational flow of phone collection.
• Managing partner agents and providing them with phone and email support as needed.

What makes you a good fit:

• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and a willingness to use and optimize new digital tools tailored to the department’s activities.
• Advanced knowledge of the portfolio partner management process.
• Knowledge of analyzing financial, commercial, and operational data to monitor growth objectives.
• Familiarity with preparing and interpreting reports that indicate sales performance, customer behavior, and business opportunities.
• Knowledge of building a positive company image and of effective ways to present buyback services to strategic partners.

What makes you stand out: (optional)

• Aligning sales objectives with the company’s overall strategy to focus efforts on the most profitable initiatives.
• Ability to resolve any conflicts or disagreements with partners by providing efficient and timely solutions.
• Maintaining professional and trusting relationships with partners in the managed portfolio and internal teams.
• Monitoring the results for each individual partner and collaborating with the pricing team to align volume targets with the prices of products collected in buyback programs.

What we’ve prepared for you:

• The opportunity to join a startup in hypergrowth which brings a unique learning experience;
• An important role in shaping and creating the Flip products and services which will impact the lives of millions of consumers in Europe;
• You will be part of a team that encourages you to be successful and you will enjoy a young and dynamic work environment;
• Your work will promote a more sustainable economy with an incredible impact in our environment;
• We really hope that you won't need it, but we have prepared for you a medical subscription

Curious to find out more about the next step in your career?

Apply now

and if your experience is relevant for the role you wish, we will give you a call for more details! Also, here you can find our confidentiality policy if you want to consult it.