Manager of Retail Growth (Client Services)

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Manager of Retail Growth (Client Services)

IA Retail: Transformative. Humanistic. Experiential.

At IA Retail, we're shaping the future of consumer experience through design that connects people, brands, and culture.

As part of IA Interior Architects, we combine the focus, expertise, and agility of a dedicated retail studio with the reach and perspective of a global design leader. Our work spans continents, time zones, and sectors—from high-concept flagship environments to complex, large-scale rollout programs.

Wherever we work, our approach is human-centered, grounded in insight, and driven by consumer experience.

Our team members are collaborative, creative, professional, entrepreneurial, and passionate about retail. Joining our team requires leadership, strategic thinking, collaboration, humor, and a genuine desire to help grow exceptional client relationships.

Position Summary:

We are seeking a Manager of Retail Growth to serve as a strategic growth partner to IA Retail's Client Services Director and Retail leadership team.

This role is intentionally designed as a growth planning and execution position—not a traditional business development role. The Manager of Retail Growth is responsible for helping drive the Retail practice's growth strategy through business planning, pursuit management, pipeline visibility, performance reporting, and cross-functional coordination.

Working closely with the Client Services Director, Retail leadership, and Corporate Marketing, this individual ensures that growth initiatives are organized, measurable, and aligned with long-term revenue goals. The role enables leadership to focus on client relationships and business development by coordinating priorities, driving accountability, and helping position the practice for sustained success.

Key Responsibilities:

Growth Strategy \& Planning

Support the development and execution of annual, quarterly, and strategic retail growth plans.

Partner with the Client Services Director to identify target accounts, market priorities, and growth opportunities.

Help translate strategic initiatives into actionable plans with measurable outcomes.

Monitor progress toward revenue objectives and recommend adjustments as business priorities evolve.

Pipeline \& Pursuit Management

Coordinate pursuit activity across active opportunities and target accounts.

Maintain visibility into the Retail pipeline, ensuring accurate forecasting and opportunity tracking.

Oversee proposal development, interview preparation, and pursuit coordination.

Drive follow-through across pursuits to ensure timely execution and accountability.

Performance \& Business Intelligence

Develop and maintain dashboards and reports that track key growth metrics and KPIs.

Analyze pipeline performance, win rates, market activity, and revenue trends.

Provide leadership with actionable insights that support informed business decisions.

Help identify opportunities to improve pursuit effectiveness and overall growth performance.

Marketing \& Leadership Alignment

Serve as the primary coordination point between Retail leadership and Corporate Marketing.

Help prioritize conferences, industry events, sponsorships, speaking engagements, and client-facing activities that support growth objectives.

Coordinate internal communications, priorities, and follow-up across growth initiatives.

Ensure alignment between marketing efforts, pursuit strategy, and business development goals.

Client Services Support

Enable the Client Services Director and Retail leadership to focus on client engagement and relationship development.

Operate as a strategic thought partner by anticipating needs, identifying priorities, and driving execution.

Represent the Retail practice in selected internal and external meetings, events, and industry activities.

Qualifications:

Bachelor's degree in Marketing, Business, Architecture, Interior Design, Design Strategy, Communications, Social Sciences, or a related field.

Minimum of 5 years of progressive experience in business development, client services, marketing, growth strategy, or a related role within the commercial architecture, interior design, engineering, commercial real estate, or professional services industry.

Experience supporting complex pursuits, proposals, and strategic account planning.

Demonstrated ability to coordinate multiple initiatives while managing competing priorities.

Strong analytical skills with experience tracking KPIs, pipeline metrics, and business performance.

Exceptional organizational, communication, and relationship-building skills.

Highly collaborative with the ability to influence across multiple teams and leadership levels.

Self-motivated, proactive, and comfortable operating in a fast-paced, entrepreneurial environment.

Interior Architects, Inc. (IA) provides equal opportunity in all aspects of recruitment and employment to all persons without regard to their race, color, creed, religion or belief, sexual orientation, marital status, nationality, national origin or ancestry, sex, age, physical or mental disability, medical condition, genetic information, veteran status, uniformed service member and to promote the full realization of equal employment opportunities.