Customer Success Manager

🚀

Customer Success Manager

Location:

Remote

Industry:

Clean Tech \| eMobility \| EV Infrastructure

Must be fluent in Dutch, English \& Ideally Professional Level French

Our client is looking for a relationship‑driven

Customer Success Manager

to nurture, retain, and expand their existing customer base. If you thrive in a consultative role, enjoy uncovering growth opportunities, and want to make a real impact in a rapidly evolving sector, this could be your next move.

🔋

What You’ll Be Doing

• Own and manage a portfolio of existing customers
• Lead contract renewals and negotiate terms that drive retention
• Run regular business reviews to showcase ROI and utilisation insights
• Identify upsell, cross‑sell, and expansion opportunities across customer sites
• Build a deep understanding of customer operations and strategic goals
• Partner closely with Customer Success, Technical Support, and Operations to resolve issues and elevate the customer experience
• Monitor account health, flag risks early, and implement retention strategies
• Keep Salesforce updated with account plans, renewal timelines, and pipeline activity
• Hit quarterly and annual revenue targets for renewals and expansion

⚡

What You Bring

• 3–5 years’ experience in B2B account management or customer success
• Proven success hitting renewal and expansion quotas
• Strong consultative selling skills and the ability to articulate value
• Experience managing complex, multi‑stakeholder relationships
• Excellent communication, presentation, and negotiation abilities
• CRM proficiency (Salesforce preferred
• Bachelor's degree in Business, Marketing, or related field preferred