Heating Air Conditioning Service Technician

Company Description

Key Services Pty Ltd is a privately owned HVAC Mechanical and Building Services provider operating across Sydney, Melbourne, and Brisbane. Established in 1998, the company focuses on high-quality project installation, design, commissioning, maintenance, and 24-hour emergency services. Key Services is known for successfully delivering complex projects within critical time frames and supporting clients with ongoing service air-conditioning, refurbishments, and fitouts. The team offers comprehensive project management and mechanical services, providing reliable, long-term solutions for commercial and industrial customers. Applicants can expect to join a stable, growth-oriented business with a strong emphasis on professionalism and service quality.

Role Description

The Heating Air Conditioning Service Technician is a full-time hybrid role based in the Greater Sydney Area, with primary work on-site at customer locations and some work-from-home tasks such as documentation and reporting. Day-to-day responsibilities include diagnosing and troubleshooting HVAC issues, performing preventive maintenance, and completing maintenance and repair work on heating and air conditioning systems. The technician will respond to service calls, conduct inspections, test system performance, and ensure equipment complies with relevant standards and environmental regulations. The role also involves communicating clearly with customers, explaining findings and recommended solutions, and maintaining accurate service records. This position requires collaboration with project managers and other technicians to support project installations, refurbishments, and fitouts while maintaining high levels of safety and customer satisfaction.

Qualifications

• Strong troubleshooting and diagnostic skills for HVAC systems, with experience in maintenance \& repair and preventive maintenance.
• Commitment to customer satisfaction, with the ability to communicate clearly, manage expectations, and provide professional on-site service.
• Relevant EPA or equivalent environmental and refrigeration handling certifications, and knowledge of applicable HVAC standards and regulations.
• Trade qualification or apprenticeship in HVAC, refrigeration, or mechanical services, with experience in commercial or industrial environments.
• Ability to read and interpret technical drawings and service documentation, and to complete accurate digital or written reports.
• Valid driver’s license and willingness to travel within the Greater Sydney Area for service calls and project work.
• Strong safety awareness, including adherence to workplace health and safety practices, and the ability to work independently or in a team.