Human Centered Designer

What You Will Do

• Own the Experience End-to-End

• Own the design across research, interaction, and visual design; you are the person accountable for whether the experience actually works for users

• Design interaction patterns for agentic AI: conversational flows, tool-call and reasoning visibility, human-in-the-loop confirmations, error and uncertainty states, and graceful handling of partial or long-running responses

• Design how our team presents rich output legibly and trustworthily: citations, tables, diagrams, maps, generated images, and long-form results

• Bring and apply industry best practices and emerging design patterns specific to agentic AI: agent transparency, controllability, memory and context, multi-agent workflows, and letting users build and direct their own agents

• Create the flows, wireframes, prototypes, and high-fidelity designs that turn ambiguous problems into shippable interfaces

• Own and evolve a design system so the product stays consistent, accessible, and fast to extend

Do the Research

• Run lightweight, high-velocity research: interviews, usability tests, and concept validation that fit a team that ships weekly, not quarterly

• Turn research into clear, prioritized insights the team can act on, and close the loop by measuring whether changes actually helped

• Build a durable understanding of who serves and advocate for them in every decision

Design for Trust and Responsibility

• Design for trust as a first-class outcome: make it clear what the team knows, where its answers come from, and when a human should stay in the loop

• Design for the realities of AI: hallucination, uncertainty, latency, and failure are part of the experience, not edge cases to ignore

• Ensure accessibility (Section 508 / WCAG) is designed in from the start; we serve a federal user base and accessibility is a requirement, not a nice-to-have

• Bring genuine care for the sensitivity of the mission: privacy, safety, and responsible use show up in your design choices

Partner and Ship

• Work hand-in-hand with engineers, the applied researcher, and product to translate design intent into shipped product; partner especially closely with front-end so fidelity and interaction detail survive to production

• Sweat the details: the small interactions, the empty states, the error copy, and the edge cases are what users actually feel

• Prototype quickly, get it in front of users, and iterate; favor learning over polish early and polish over "good enough" late

• Communicate design decisions clearly to both designers and non-designers; make the rationale, not just the mockup, legible to the team

Basic Qualifications

• 7\+ years of professional experience in product design, UX design, or a closely related field, with a strong portfolio of shipped products

• Experience designing for AI, LLM, chat, or agentic products: streaming responses, citation and source display, tool-call visibility, and designing for uncertain or probabilistic output

• Working knowledge of industry best practices and design patterns specific to agentic AI (agent transparency, controllability, human-in-the-loop, multi-agent workflows)

• Demonstrated ownership across the full design process: research, interaction design, and visual/UI design

• Strong interaction and visual design skills, with fluency in a modern design tool (e.g., Figma) including components, prototyping, and design systems

• Hands-on user research experience: planning and running interviews and usability tests, and turning findings into decisions

• Proven experience shipping complex, interactive products in high-velocity environments where you owned the experience end-to-end

• Strong commitment to accessibility (WCAG / Section 508)

• Strong attention to detail and a high bar for quality; you care about how it looks, how it feels, and how it holds up in real use

• Clear communicator who gives and receives feedback well, works closely with engineers, and makes the people around them better

• Self-starter with a high bar and a high sense of urgency; you do not wait for perfectly scoped problems

Preferred Qualifications

• Comfort working close to implementation: reading the front end, understanding what React and Chainlit make easy or hard, and designing within real constraints

• Experience building or contributing to design systems at scale

• Experience designing productivity tools, research tools, or other complex information-dense products

• Track record in startup or early-stage environments: comfort with ambiguity, rapid iteration, and wearing multiple hats

We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.