Senior Business Configuration Analyst

Position Summary

The Sr. Business/Configuration Analyst serves as a critical bridge between our technical solutions partners/vendors and our internal business teams, while simultaneously directly configuring specific systems in support of business needs. This role balances extensive familiarity with internal business practices and goals with the technical aptitude to ensure that solutions partners execute changes according to designs and internal system updates occur as expected. The role must be able to effectively communicate with both technical and business teams across CHO leaders and our solutions partners. This role must understand the needs of multiple stakeholders, facilitate needed requirements and priorities with these stakeholders, identify current and future-state business processes, create, analyze, and validate detailed specifications, and facilitate design sessions with project teams. Ultimately this role must ensure the end-to-end implementation of technical enhancements that meet business requirements in collaboration with all key stakeholders.

Essential Functions And Responsibilities

• Elicits, analyzes, and documents business requirements.
• Conducts interviews to gather business requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
• Works with stakeholders and project team to prioritize collected requirements, which may often include partner vendors.
• Translates conceptual requirements in a manner that is clear to the solutions vendors, internal technical teams, and the project team.
• Creates process models, specifications, diagrams, and charts to support user stories and provide direction to solutions vendors and/or the project team.
• Analyzes and verifies user stories for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Defines precise and accurate acceptance criteria that will be used to ensure that business objectives are effectively captured.
• Develops and utilizes standard templates to accurately and concisely write user stories and resulting test plans.
• Participates in the testing and quality assurance of solutions to ensure features and functions have meet gathered requirements.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Directly configures and prototypes various system changes in target systems in support of business needs, including Enrollment, Invoicing/Billing, as well as other functions as appropriate.
• Analyze, interpret, load, test and maintain configurable tables.
• Will be SME (Subject Matter Expert) for Jet Insure product by managing and maintaining accurate and compliant configurations.
• Finds, researches, and resolves inaccuracies and inconsistencies in the business rules as they impact enrollment and other upstream and downstream transactions.
• Works with internal and external stakeholders to understand business objectives and processes associated with the enterprise.
• Creates management reporting tools to enhance communication on configurations updates and initiatives.
• Leads the business aspect of system conversions and upgrades, including testing of new or enhanced features.

JOB SPECIFIC KEY COMPETENCIES (KSAs)

• People within Community Health Options are expected to work with integrity, humility, strategic vision, curiosity, and discipline. They must be self-motivated professionals, highly effective and compassionate communicators, effectively working with people, work processes, and actively engaging in continuous process improvement.
• Excellent writing skills.
• Ability to interpret complex data from multiple data sources and develop findings and recommendations.
• Understanding of technical concepts and programming methodologies.
• MS Office Suite experience, including Visio (or equivalent business mapping software) and MS Project (or equivalent project management software)
• Exceptional analytical and conceptual thinking skills.
• Ability to learn quickly, absorb and understand complex systems and processes.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Ability to work independently and as part of a team.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

Benefits

Community Health Options is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion (DEI). Our human capital is the single most valuable asset we have. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent our employees invest in their work represents a significant part of not only our culture, but our reputation and achievement as well. Community Health Options DEI initiatives are applicable, but not limited to, our practices and policies on recruitment and selection; compensation and benefits; professional development, and training; promotions; transfers; social and recreational programs, and the ongoing development of a work environment built upon the premise of DEI, which encourages and enforces:

• Respectful, open communication and cooperation between all employees.
• Teamwork and participation, encouraging the representation of all groups and employee perspectives.
• Balanced approach to work culture through flexible schedules to accommodate varying needs of our people.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for each other.

Qualifications And Core Requirements

• BS or BA in business or technology related field or equivalent work experience.
• At least 3 years of related experience in a business setting.
• At least 2 years of prior experience within healthcare technology solutions configuring various rules and settings (pricing, enrollment, benefits, etc.)
• Previous experience in the following areas is preferred:

+ Health insurance or health care delivery systems.

+ Azure DevOps or comparable tool for user story development and tracking.

+ Project management protocols, tools, and methodologies