User Experience Researcher

User Research Consultant

📍

Dallas, TX – 3 days onsite

📅

12-month contract \| 2–3 years’ experience

Applicants must have full US work authorisation – no visa sponsorship available

We're looking for a

User Research Consultant

to join our team on a 12-month contract.

This is a great opportunity for an early-career CX, User Research or UX Research professional who enjoys understanding customer needs, uncovering insights, and turning research and data into meaningful experience improvements.

What you'll do

• Conduct

traditional CX and user research

, using qualitative and quantitative methods.

• Analyse customer feedback, research findings, and

customer/user analytics

to identify trends, pain points, and opportunities.

• Create and interpret

user flows, journey maps, and experience maps

.

• Support

CX measurement programmes

, including surveys, feedback mechanisms, CX metrics, dashboards, and reporting.

• Facilitate workshops, research sessions, journey mapping, and collaborative CX activities.
• Support the planning and execution of

CX improvement projects

, translating insights into practical recommendations.

• Work with business, product, design, and technology stakeholders to improve customer and employee experiences.

What we're looking for

• 2–3 years' experience

in CX, User Research, UX Research, Customer Research, Service Design, or a related field.

• Hands-on experience with

CX research and customer feedback analysis

.

• Experience with

user flows, journey mapping, research, and analytics

.

• Understanding of

CX measurement, surveys, and customer experience metrics

.

• Strong

facilitation, communication, and stakeholder engagement skills

.

• Experience supporting or delivering

CX projects from research through to recommendations and improvement

.

• Knowledge of Human-Centred Design, Design Thinking, or Service Design.
• Agile/Scrum/Kanban experience is advantageous.

Tools

Experience with tools such as

Qualtrics, Medallia, SurveyMonkey, Figma, FigJam, Miro, Power BI, Tableau, Jira, or Confluence

is beneficial.

Why join?

You'll work alongside experienced CX and technology professionals, gaining hands-on experience across

User Research, CX measurement, analytics, journey mapping, facilitation, and enterprise-scale experience transformation

.

If you're passionate about

understanding customers, conducting research, and turning insight into action

, we'd love to hear from you.