TECHNICAL PROGRAM MANAGER

Malvern, PA, United States (Hybrid)

Contract (6 months 17 days)

Published 6 hours ago

stakeholder management

JIRA \& Confluence

Tag Management

Data Privacy \& Security

javaScript

technical program management

web technologies

mobile development

Key Responsibilities:

• This role serves as the Technical Program Manager responsible for driving the enterprise-wide implementation of Medallia DXA (Digital Experience Analytics) and the concurrent retirement of the legacy Tealeaf platform.
• The position combines solutions architecture with program delivery — the TPM provides hands-on technical guidance to application teams on how to implement DXA, makes architecture decisions on integration patterns, creates technical documentation, and drives cross-functional coordination across 50\+ application teams.
• This is not a project coordinator role; it requires deep understanding of web instrumentation, session replay architecture, CDN routing, privacy masking, and mobile SDK patterns to advise engineering teams and make implementation decisions.

Solutions Architecture \& Technical Guidance:

• Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms
• Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions
• Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai
• Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns
• Create architecture documentation covering integration patterns, data flows, and technical requirements
• Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile)
• Define collection script update policies and self-hosted deployment patterns
• Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics)
• Drive enterprise-wide adoption of Medallia DXA across different lines of business
• Manage application onboarding pipeline: intake tickets, whitelisting, validation, and production promotion
• Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation
• Own developer-facing documentation: implementation guides, masking guides, developer setup docs
• Serve as primary technical liaison with Medallia engineering and solutions teams
• Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects
• Manage vendor accountability for SLAs, incident response, and platform reliability
• Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA)
• Assess and challenge Medallia architecture recommendations when they conflict with Vanguard security posture
• Stakeholder Management
• Release management
• Maintain governance documentation: ITDI reviews, DPIA, architecture approvals
• Produce technical status updates and architecture decision records for stakeholders

Required Qualifications:

• 5\+ years of Technical Program Management with hands-on solutions architecture responsibilities
• Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems
• Experience with session replay or digital experience analytics platforms (implementation, not just usage)
• Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments
• Experience managing enterprise platform migrations — including gap analysis, parallel-run strategies, and cutover planning
• Strong understanding of CDN architecture, web application delivery (Akamai or equivalent)
• Experience guiding engineering teams on integration patterns and troubleshooting implementation issues
• Proven ability to manage vendor relationships at a technical level — challenging architecture recommendations, identifying capability gaps
• Excellent communication across technical and non-technical audiences
• Experience with Jira, Confluence, and Agile delivery frameworks
• Financial services or similarly regulated industry experience preferred

Preferred Qualifications:

• Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation
• Experience with Adobe Launch / Adobe Analytics ecosystem and tag management
• Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native)
• Understanding of PII masking strategies, privacy-by-design patterns, and data classification
• Experience with SPA (Single Page Application) instrumentation challenges
• Familiarity with TPRM, DPIA, and governance processes in regulated environments
• PMP, PgMP, or SAFe certification

The pay range that the employer in good faith reasonably expects to pay for this position is $50\.51/hour - $78\.92/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.