Business Intelligence Analyst

Overview:

Potential for hybrid work following initial training period. *Relocation package not available for this role.**Applicants must be authorized to work for any employer in the U.S. FORUM Credit Union will not sponsor employment authorization for this position.*

FORUM Credit Union is a member focused, results driven financial institution who strives to provide the best customer service and financial advice to all of our members. Our mission is to help our members live their financial dreams. We offer a full suite of financial products and serve more than 160,000 members** in the greater Indianapolis area.

The primary focus of the Business Intelligence Analyst is to transform data into actionable insights that drive business value. This role involves collecting, analyzing, and interpreting data from multiple sources to support informed decision making and strategic planning.

Responsibilities:

Daily responsibilities consist of:* Gather, process, and analyze data from diverse sources to identify trends, patterns, and correlations that support business growth initiatives.

• Develop and maintain robust data models, reports, and dashboards using Business Intelligence (BI) tools. These will provide actionable insights for our business stakeholders.
• Collaborate with stakeholders to monitor and evaluate key performance indicators (KPIs) and metrics. Your analysis will help assess and improve business performance.
• Create and deliver regular reports that communicate insights and drive action. These reports may include monthly onboarding, channel and product scorecards, lending dashboards, competitor analysis, new market research, and more.
• Develop visualizations that effectively communicate findings, tell stories, and support the decision-making process.
• Analyze research data and report on trends or facts relevant to the Credit Union. This may include closed account trends, competitor pricing, service scores, and other pertinent data.
• Ensure the accuracy, integrity, and security of data through effective data governance practices.
• Identify, pilot, and document possible AI use cases to improve data analysis and reporting workflows while adhering to data governance and security standards.

You may enjoy this job if:* You consistently produce accurate, thorough and complete work within defined timelines

• You have the ability to build relationships with internal and external partners, business owners, members and colleagues
• You accept responsibility with a high level of ownership and commitment to achieve results
• You focus on the thoroughness and accuracy of work, including but not limited to ability to review information and follow appropriate guidelines
• You understand and anticipate the internal and external customer business needs and acts accordingly; provides high priority to customer/member satisfaction and service
• You are able to process complex information, identifying the key issues and players involved and propose a course of action

Qualifications:

What we are looking for:* A college degree, completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training program

• Proficiency in building and editing Tableau dashboards
• Basic SQL understanding and writing
• Experience working in Snowflake (preferred but not required)

*

Employee Perks:* Competitive Pay

• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.