Senior Salesforce Analyst

General information

Career area

Finance

Work Location(s)

500 Woodward Avenue, MI

Remote?

No

Ref #

21959

Posted Date

03-23-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Ally is partnering with Salesforce to build a comprehensive Underwriting (UW) Command Center—a strategic, centralized tool within Salesforce that unifies caller identification, bidirectional texting, application data, and performance analytics.

As a Sr. Salesforce Business Analyst \& Agile Product Owner, you will be the driving force behind this initiative. You will bridge the gap between Underwriting, Operations, and IT, implementing system enhancements that empower our Underwriters to resolve dealer inquiries with unparalleled speed and precision, facilitating true, data-driven dealer portfolio management.

The Work Itself

• Strategic Implementation \& Optimization: Lead the end-to-end implementation and ongoing enhancements of the UW Salesforce platform, transforming manual processes into automated, efficient workflows.
• Requirements Engineering: Collaborate with underwriting leaders and matrix partners to elicit, analyze, and document complex business requirements, translating them into technical user stories and acceptance criteria for Salesforce developers.
• Agile Project Management: Act as the Product Owner/Project Manager for the Underwriting Command Center, managing the product backlog, prioritizing work, and attending Agile ceremonies to deliver high-value capabilities iteratively.
• Data-Driven Insights \& Analytics: Analyze underwriting outcomes, system usage metrics, and data gaps to make data-driven recommendations that improve process efficiency and portfolio performance.
• Stakeholder Management \& Training: Serve as the primary point of contact for stakeholders, communicating progress, facilitating UAT (User Acceptance Testing), and developing training materials to ensure high adoption rates.
• Technical Partnership: Act as the liaison between the business and IT/offshore teams to ensure technical solutions align with business objectives, providing technical mentorship to team members.

The Skills You Bring

Minimum Qualifications

• Bachelor's degree in related field
• 3\+ years’ experience

Preferred Qualifications

• Bachelor's degree in business related field, concentration in Business Administration or analytical science preferred.
• 3\+ years’ experience as a Salesforce Business Analyst, Product Owner or similar system experience required.
• Technical Aptitude: Strong Salesforce configuration knowledge or Salesforce Administration certification
• Project Methodology: Demonstrated success leading projects using Agile/Scrum methodologies.
• Extremely organized with strong time-management skills
• Analytical Mindset: Expert-level ability to identify process gaps, perform root cause analysis, and design innovative solutions
• Communication \& Leadership: Excellent interpersonal skills with the ability to influence cross-functional teams and stakeholders.
• Financial services or auto finance knowledge preferred.
• Strong communication, interpersonal and presentation skills, including ability to articulate complex problems in a simple manner
• General understanding of automotive industry

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:* Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health \& Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident \& hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $85000 - $150000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.