Product Manager

Agent Product Manager

Salary:

$150K – $215K

Location:

San Francisco, CA (On-site)

Type:

Full-time

Visa Sponsorship:

Not available

About the Company

Our client is a high-growth healthcare AI startup founded in 2023 that has raised $102M in funding and grown to \~100 employees. The company builds the most comprehensive agentic AI platform for patient engagement — their omnichannel AI agents integrate directly with EHR/PMS systems to handle patient calls, scheduling, and communication across healthcare specialties. Since launch, the platform has managed over 110M\+ patient interactions, reduced average hold times from 11 minutes to 1 minute, and serves thousands of providers with 98%\+ resolution rates and 99% scheduling accuracy. They've achieved 15x revenue growth since Q4 2024 and are scaling rapidly across the healthcare industry.

About the Role

Our client is looking for someone with 2–4 years of experience in Consulting, BizOps, or Account Management/Customer Success who has a track record of translating business needs into technical requirements and improving operational processes. You should be comfortable operating in ambiguous, fast-paced environments with an entrepreneurial mindset. Bonus points if you have experience leading product implementations or working with customer service tools like Zendesk or Intercom.

What You'll Do:

• Lead customer onboarding and implementations autonomously to ensure a seamless transition to the platform
• Take ownership of customer feedback and issues, managing them directly to drive resolution and identify product improvements
• Work closely with the Operations Analyst and Engineering teams to support product QA, build insightful reporting, and execute on new features
• Drive automation and scalability by building and refining internal tools, systems, and workflows
• Lead the expansion of customer relationships and contracts by communicating clear business value
• Develop and scale foundational processes from scratch to support rapid growth

Requirements:

• 2–5 years of experience in Consulting, BizOps, or Account Management/Customer Success roles
• Entrepreneurial mindset comfortable with ambiguity
• Experience translating business needs into technical requirements
• Bonus: Experience with product implementations or tools like Zendesk/Intercom