Operations Manager

Company Description

Bonnie Clyde® is an indie eyewear label that sees life in a bright light, finding beauty and meaning in the old and the new. We combine generational manufacturing experience with contemporary culture and timeless sensibilities, using high-quality materials like biodegradable cotton acetate and titanium.

Role Description

The Operations Manager will oversee inventory management, logistics, fulfillment, and customer service to ensure seamless day-to-day operations. They will manage e-commerce platforms, streamline workflows, support wholesale clients, and lead cross-functional teams while driving process improvements. This role requires a detail-oriented and proactive leader skilled in optimizing systems, fostering collaboration, and managing budgets to support business growth and efficiency.

• Full-time position
• In-person schedule (Must be available to work in DTLA office)
• Works closely with CFO, operations associates, and store manager
• Compensation: $70,000–$80,000 base salary \+ KPI-driven performance bonus

Responsibilities

Operations — Logistics and Fulfillment

• Fulfillment:

Manage the end-to-end shipping process for wholesale, gifting, and DTC orders, ensuring timely and cost-effective delivery.

• Import:

Monitor incoming shipments to ensure all items are received accurately and in good condition.

• Order Prioritization:

Develop and manage a system to prioritize urgent orders, wholesale shipments, and VIP customer requests.

• Compliance:

Ensure all shipping and invoicing processes adhere to international customs regulations and tax requirements.

• Team Training:

Hire and train team members on new processes, tools, or operational updates.

• Data Management:

Implement and maintain a centralized system for storing and accessing operational data, such as shipping details, vendor contracts, and inventory logs.

• Event Coordination:

Help plan and execute local events, ensuring everything runs smoothly, from logistics to setup.

• Process Improvement:

Create and improve SOPs, guidelines, and workflows to make wholesale and operational tasks more efficient.

• Reporting:

Prepare sales reports, research industry trends, and analyze data to identify opportunities for growth and improvement.

Inventory

• Inventory Management:

Monitor inventory levels, report when stock is low, and restock supplies as needed. Keep accurate records to avoid running out of stock or over-ordering.

• Stock Organization:

Keep the storage areas organized, conduct regular audits, and implement systems to ensure inventory is accurate, easy to track, and manage.

• Supply Coordination:

Work with suppliers to ensure timely deliveries and resolve any issues with the supply chain.

E-Commerce

• Website Updates:

Update product listings, improve SEO, and maintain the website through Shopify.

• Website Performance:

Monitor site functionality and address any technical issues to ensure a seamless shopping experience for customers.

• Promotions:

Set up sales, discounts, and promotional campaigns on the site.

Customer Service

• Order Support:

Handle questions and issues related to orders, returns, exchanges, product defects, delays, pre-orders, fraud, or missing shipments.

• Customer Communication:

Provide clear and timely responses to customers via email, chat, phone, or social media.

• Issue Resolution:

Resolve customer concerns effectively and escalate complex cases when necessary.

• Customer Satisfaction:

Implement a system to track and improve customer satisfaction

Wholesale

• Client Relationships:

Build and maintain strong relationships with wholesale accounts to ensure their satisfaction and loyalty.

• Business Development:

Identify new opportunities, develop strategies to grow revenue, and achieve sales goals.

• Training \& Support:

Provide training and resources to wholesale clients to help them succeed and better understand the brand.

• Linesheets

: Update and maintain linesheets to accurately reflect current offerings and prices in all territories and currencies.

Operations Admin

• Administrative Support:

Handle daily administrative tasks, including data entry, filing, vendor orders, client relationships, and document organization.

• Scheduling \& Calendar Management:

Manage team schedules, book appointments, and coordinate meetings to ensure efficient workflow.

• Compliance \& Record-Keeping:

Ensure all documentation and processes comply with company policies and external regulations.

• Customer Insights:

Collect and analyze customer feedback to identify areas for improvement, sharing insights with the appropriate teams.

• Systems Optimization:

Evaluate and implement software tools to improve efficiency in customer service, inventory management, and marketing.

• Data Integration:

Integrate tools like Shopify and customer service platforms for seamless data sharing and tracking.

• Technical Support:

Troubleshoot and resolve any technical issues with platforms like Shopify, Shipstation, or social media management tools.

Sales \& Marketing

• Client Communication:

Work closely with clients to understand their needs and provide customized solutions.

• Market Research:

Stay up to date on industry trends and competitors to refine sales strategies and identify new opportunities.

• PR Pulls \& Gifting:

Handle all PR and stylist pull requests, ensuring items are sent and received on time. Coordinate gifting, including packaging and tracking deliveries.

Technology and Systems Management

• Oversee the implementation and maintenance of operational software, such as Shopify, ShipStation, and EDI platforms.
• Ensure proper integration between tools and systems to facilitate data sharing and streamline operations.

Team Leadership and Collaboration

• Lead and manage the operations team, providing training, guidance, and regular performance evaluations.
• Facilitate cross-departmental collaboration to ensure smooth workflows and alignment on goals.
• Foster a culture of accountability and continuous improvement within the team.

Financial Oversight

• Develop and manage budgets for shipping, inventory, and operational expenses.
• Track and analyze operational costs to identify areas for cost reduction.
• Ensure all invoices are audited and processed accurately and on time.

Event and Project Management

• Plan and coordinate logistics for events, ensuring smooth execution and adherence to timelines and budgets.
• Manage special projects, such as launching new product lines or scaling operational capacity for peak seasons.